Fire Telecommunicator

City of Charlotte

9d•Onsite

About The Position

Welcome to the City of Charlotte, America’s Queen City, a diverse and inclusive community where people work together to thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. This position involves receiving and transmitting telephone and radio emergency calls for fire and emergency medical incidents, and coordinating response with other City/County emergency service and/or non-emergency organizations. The role requires detailed record keeping, data entry, acute listening skills, and the ability to obtain crucial information from callers under extreme stress while maintaining composure and decisiveness. Work is performed in conjunction with departmental policy and state, federal, and FCC regulations.

Requirements

Valid driver's license in their current state of residence.
At least 18 years of age by the date of the written assessment.
High school diploma/GED by the date of the written assessment.
Must meet NENA Hearing Standards for Public Safety Telecommunicators (NENA-STA-007.3-00).
Successful completion of all academic portions of recruit training.
Certification as an APCO Public Safety Telecommunicator.
Certification as an APCO Fire Service Telecommunicator.
Adherence to all standards, rules, guidelines, and requirements as established by department General Orders and by Training Staff expectations.
Knowledge of the operations of an electronic radio and telecommunications system and related Federal Communications Commission regulations.
Ability to assess people and situations, apply sound judgment, and remain calm under stressful conditions.
Ability to elicit sufficient and essential information for dispatching and assisting field personnel in a timely and efficient manner.
Ability to work simultaneously on different calls with different agencies and staff.
Ability to speak clearly and distinctly.
Knowledge of the Charlotte area road system and geography.
Ability to work in a team setting.
Ability to obtain and maintain minimum training standards and certifications, including initial training and continuing education.
Grasping, talking, hearing, seeing, and repetitive motions.
Ability to sit and stand for extended periods.
Light to moderate lifting and carrying.
Some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
Adequate vision, hearing, and speech required.
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
Ability to operate in an environment with frequent interruptions from people and/or noises, which could result in stress, fatigue, or strain.
Comprehensive written information in work-related documents.
Ability to hear, understand, and distinguish speech.
Reason(s) other than Honorable discharge from military.
No admission and/or conviction of felony offense.
No admission and/or conviction of misdemeanor involving moral turpitude.
No illegal drug use within six months before or after the date of the telecommunicator exam.
No pattern of illegal drug use including distribution.
No pattern of theft.
No DUI / DWI conviction within the last five years.
Six or fewer points for moving violations on driving record during past three years.
Court decisions such as Prayer for Judgment Continued (PJC) will be counted as convictions.
Three-year period calculated from date of conviction for each violation.

Nice To Haves

Experience in emergency communications.

Responsibilities

Receives and transmits telephone and radio emergency calls for fire and emergency medical incidents.
Coordinates response with other City/County emergency service and/or non-emergency organizations.
Receives incoming routine and emergency calls, dispatches, and maintains contact with all operational units.
Processes emergency and non-emergency calls from the public.
Dispatches appropriate Charlotte Fire Department apparatus.
Monitors and responds to emergency and non-emergency radio traffic.
Monitors multiple calls with different agencies, apparatus, and personnel.
Performs detailed record keeping and data entry.
Maintains accurate and complete work activity records and files.