Telecommunicator, Mobile

WakeMed Health & HospitalsRaleigh, NC
Onsite

About The Position

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for patient transport based on patient acuity. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Mobile Critical Care Services units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned. Certified Flight Communicator within one year of hire required.

Requirements

  • High School Diploma or Equivalent Required
  • Certified Flight Communicator within one year of hire required.

Nice To Haves

  • Associate's Degree Related Field Preferred

Responsibilities

  • Receiving and dispatching 9-1-1 and non-emergency requests for patient transport based on patient acuity.
  • Evaluating and prioritizing calls for service and dispatching the appropriate personnel and equipment.
  • Using a computer aided dispatch (CAD) system, monitoring and updating Mobile Critical Care Services units.
  • Using the RCS 800 Mhz radio system, monitoring several frequencies, transmitting vital response information to the field units, and processing field requests as they are received.
  • Maintaining situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity.
  • Maintaining and updating several reference logs in the Communications Center.
  • Performing other duties as assigned.
  • Becoming a Certified Flight Communicator within one year of hire.
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