Telecommunicator

Waupaca County•811 Harding St Waupaca, WI

3d•Onsite

About The Position

As part of the Waupaca County Sheriff’s Office, a 911 Telecommunicator is involved in all aspects of public safety in Waupaca County. The Waupaca County Communication Centers’ mission is to make an effective difference in the community by providing high-quality professional and effective communications, and to ensure responder safety while striving to save lives and protect property. Through cooperation, continued education, and our commitment to excellence. Telecommunicators are the first link between the community and all emergency responders and a vital link to emergency services.

Requirements

Must be 18 years of age.
Must have never been convicted of a federal felony or any offense, which if committed in Wisconsin could be punished as a felony, unless applicant has been granted an absolute and unconditional pardon.
Must hold a valid Wisconsin driver’s license with good driving record.
Will be subject to a complete criminal history background check, physical, and drug test prior to employment.
High School diploma or GED.
Knowledge of, or the ability to learn, area geography including major roadways, common landmarks, city and county jurisdictions and an awareness of community events.
Knowledge of and ability to utilize a computer and the required software.
Ability to communicate effectively and precisely, both orally and in writing.
Ability to effectively and efficiently operate a keyboard and telephone equipment.
Ability to accurately obtain information over the telephone from callers.
Ability to maintain emotional stability in stressful situations.
Ability to comprehend and carry out departmental rules, regulations and procedures.
Ability to maintain security and confidentiality.
Ability to multi-task in a fast-paced environment.
Ability to deal courteously and firmly with the public.
Ability to keep track of multiple incidents that are occurring at the same time.
Ability to read maps, quickly identify locations, and give directions as needed.
Ability to record computer data rapidly and accurately.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to familiarize oneself with incidents relating to critical public safety activities.
Ability to understand and follow written and oral instructions.
Ability to work the required hours of the position.
Ability to follow the Chain of Command and its application within the Waupaca County Sheriff's Office and Waupaca County Communications Center.
Ability to adapt and learn new technology as and when it is updated and implemented.

Nice To Haves

Experience in any public safety role such as police, fire or EMS is preferred but not essential.
Experience working in a call center environment preferred but not essential.

Responsibilities

Answer 911 emergency phone calls and non-emergency phone calls.
Identify the nature of calls or reports and dispatch the appropriate police, fire, medical, or other emergency units.
Evaluate and prioritize calls based on urgency then accurately and efficiently provide information to public safety personnel.
Provide Emergency Medical Dispatch service to callers until emergency units arrive.
Operate enhanced 911 (E911) system, computer aided dispatch (CAD) system, and other computerized equipment.
Enter required information into the CAD system accurately and according to policy.
Accurately track and maintain status and safety updates for all resources in the CAD system.
Utilize critical thinking, good judgement skills while working independently or as part of a team.
Maintain radio contact with public safety personnel within Waupaca County and surrounding communities as needed.
Operate and monitor two-way radio channels in accordance with Federal Communications Commission (FCC) rules and department policy.
Periodically perform equipment testing to ensure functionality and report any issues to the appropriate personnel.
Monitor weather watches and warnings and notify appropriate personnel as necessary.
Provide general information to ancillary services such as utility companies, wrecker services, railroads, and various other agencies as required.
Provide administrative public safety information, such as how to file accident reports, report a crime, find a towed car etc.
Operate the TIME System for driver’s license checks, registration checks, criminal histories, wanted persons, protection orders, and additional information.
Make entries into the TIME system as required.
Maintain professional and technical knowledge by attending educational seminars, training and workshops as necessary or required.
Maintain absolute confidentially regarding all department operations, members of the public and Waupaca County employees.
May be required to testify and present reports, documents or other evidence at legal proceedings.
Fill vacant shifts as necessary.
Assist in public education concerning matters relevant to the E911 Communication Center.
Other duties as assigned.