Telecommunicator

City of Miami Gardens • Miami Gardens, FL

4d • Onsite

About The Position

This is a non-sworn, full-time, non-exempt position involving responsible technical and communications work in receiving and processing emergency and non-emergency calls directed to the City of Miami Gardens Police Department and dispatching appropriate personnel and resources for police and emergency response services. Under the general supervision of the Telecommunications Supervisor or designee, the Public Safety Telecommunicator operates a Computer Aided Dispatch (CAD) system, multi-line telephone systems, radio communications systems, recording equipment, and related public safety technology systems. Responsibilities include receiving requests for police services, evaluating information received, dispatching emergency personnel and equipment, monitoring field communications, and maintaining accurate records related to calls for service and public safety operations. Public Safety Telecommunicators serve as the first point of contact during emergency situations and play a critical role in supporting public safety operations, officer safety, and emergency response coordination.

Requirements

• Requires a high school diploma or equivalent.
• Must possess and maintain State of Florida 911 Public Safety Telecommunicator (PST) Certification.
• Must successfully complete all required pre-employment assessments, including CritiCall testing and other communications aptitude evaluations as established by the Department.
• Must successfully complete all required Departmental training programs, including National Incident Management System (NIMS) training.
• Must obtain and maintain FCIC/NCIC certification within timeframes established by the Department.
• Must possess and maintain a valid Florida driver’s license and satisfactory driving history throughout employment.
• Must be able to work all shifts, including nights, weekends, and holidays.
• Applicants selected for employment must successfully pass an extensive background investigation, fingerprinting, polygraph examination, and applicable CJIS/FCIC security requirements.

Nice To Haves

• Prior customer service, clerical, call center, dispatching, or public safety experience preferred.
• Ability to type a minimum of 30–35 words per minute preferred.

Responsibilities

• Receives and processes emergency and non-emergency calls for police services and obtains accurate, essential information to determine the appropriate response.
• Dispatches police personnel and equipment using radio systems, telephones, Computer Aided Dispatch (CAD) systems, and related communications technology.
• Monitors multiple radio frequencies, communication channels, alarms, and emergency systems simultaneously while maintaining situational awareness during routine and critical incidents.
• Enters, updates, and retrieves information from CAD, FCIC/NCIC, CJIS, and other law enforcement communication systems.
• Maintains accurate logs, records, incident information, and documentation related to calls for service and communications activity.
• Provides information and referral assistance to the public regarding police procedures, services, and other governmental resources.
• Operates, monitors, and participates in the testing and troubleshooting of communications equipment and related systems.
• Responds calmly, professionally, and effectively during stressful, high-volume, and emergency situations.
• Exercises sound judgment and prioritizes emergency and non-emergency calls based on established procedures and operational needs.
• Assists in training and mentoring newly assigned telecommunicators and trainees as assigned.
• Attends required training programs, drills, certifications, and continuing education courses.
• Performs other related duties as assigned.

Benefits

• $5,000 hiring incentive for qualified Telecommunicator candidates. The incentive will be paid as follows: $2,500 upon hire, $1,000 upon successful completion of six (6) months of employment and satisfactory progress in the Department’s in-house training program, $1,500 upon successful completion of the one (1) year probationary period.
• Employees receiving the hiring incentive will be required to sign a three (3) year Training Reimbursement Agreement.
• Employees who voluntarily separate from employment prior to completing the required three-year service commitment may be required to reimburse the City for training, certification, testing, onboarding, and related expenses on a prorated basis in accordance with the executed agreement and applicable City policy.
• All incentive payments are subject to applicable taxes and payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED