Telecommunicator I

City Of Reading•Reading, PA

10d•$0 - $26•Onsite

About The Position

The Telecommunicator I is responsible for answering emergency and non-emergency calls and monitoring various systems. This role requires the ability to apply policies, procedures, and guidelines relating to emergency/non-emergency situations, exercise sound judgment, and remain calm under stressful conditions to provide prompt responses. The Telecommunicator I will also work closely with other police divisions or agencies to ensure efficient communication and complete all required department training, testing, and certifications.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Successfully pass a thorough background investigation, drug screening and maintain a clear criminal background.
No FELONY or MISDEMEANOR.
Ability to type 35 wpm with accuracy.
Pass the pre-hire CritiCall assessment test.

Responsibilities

Handling emergency/non-emergency calls and additional requests for police service.
Successfully operate various systems, software, and radio console equipment.
Apply policies, procedures, and guidelines relating to emergency/non-emergency situations.
Exercise sound judgment and stay calm under stressful situations in order to provide prompt responses to emergency situations.
Lead, provide direction, and assist other department personnel in various situations when needed.
Work closely with other police divisions or agencies to ensure information is communicated efficiently.
Complete department training, testing and required certifications.
Work mandatory overtime in order to maintain minimum manning with as little as one hour notice.
Maintain security clearances in order to access Criminal Justice Information Systems (CJIS).
Maintain confidentiality at all times.
Uphold a professional work environment.
Perform other duties as assigned.