Telecommunications Technician (Govt Must)

InnoSoul•Tallahassee, FL

2d•Hybrid

About The Position

This is a hybrid/local Telecommunications Technician role requiring government clearance. The position involves processing USAC RHC Forms, maintaining a Network Cost Worksheet, coordinating with USAC, and providing technical support for customer phone calls related to DMS Network Services Provisioning Services. The contractor must also comply with all Department data security procedures and policies.

Requirements

One year of experience using Microsoft Excel.
One year of experience with helpdesk ticketing software systems.
One year of experience with telecommunications.
Government Must

Nice To Haves

Experience with Cherwell customer service tickets.
Experience with DMS Network Services Provisioning Services.
Experience with USAC RHC Forms and My Portal/Connect websites.
Experience with Network Cost Worksheet (NCW) and USAC FCC Form 462.
Experience with DMS ordering portal (CSAB SUNCOM).

Responsibilities

Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites.
Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462.
Attend all USAC webinars.
Coordinate with USAC Customer Service.
Respond to all information requests in the time and manner specified by the Department.
Track USAC filing, funding windows and cut off dates.
Communicate USAC policy updates to OIT management.
Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and USAC master spreadsheet.
Process Cherwell customer service tickets for DMS Network Services Provisioning Services.
Provide technical support for customer phone calls relating to DMS Network Services Provisioning Services.
Assist other Network Services Provisioning Team members.
Comply at all times with all Department data security procedures and policies.