Telecommunications Technician (Govt Must)

InnoSoul•Tallahassee, FL

2d•Hybrid

About The Position

This scope of work is for consulting services to provide technical and administrative support for the Office of Information Technology (OIT), Enterprise Foundational Services, Network Provisioning Team. Contractor will provide these services to the Florida Department of Health (Department). The contractor will perform tasks related to processing USAC RHC Forms, maintaining a Network Cost Worksheet, attending USAC webinars, coordinating with USAC Customer Service, responding to information requests, tracking USAC filing and funding windows, communicating USAC policy updates, utilizing the DMS ordering portal, processing Cherwell customer service tickets, and providing technical support for customer phone calls. The contractor must also comply with all Department data security procedures and policies.

Requirements

One year of experience with federal grant work.
One year of experience using Microsoft Excel.
One year of experience with helpdesk ticketing software systems.
One year of experience with telecommunications.
Help desk ticketing experience.

Responsibilities

Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites.
Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462.
Attend all USAC webinars.
Coordinate with USAC Customer Service.
Respond to all information requests in the time and manner specified by the Department.
Track USAC filing, funding windows and cut off dates.
Communicate USAC policy updates to OIT management.
Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and USAC master spreadsheet.
Process Cherwell customer service tickets for DMS Network Services Provisioning Services.
Provide technical support for customer phone calls relating to DMS Network Services Provisioning Services.
Assist other Network Services Provisioning Team members.