Telecommunications Technician (Govt Must)
InnoSoul•Tallahassee, FL
•Hybrid
About The Position
This scope of work is for consulting services to provide technical and administrative support for the Office of Information Technology (OIT), Enterprise Foundational Services, Network Provisioning Team. Contractor will provide these services to the Florida Department of Health (Department). The role involves federal grant work, specifically processing USAC RHC Forms, maintaining a Network Cost Worksheet, coordinating with USAC, and utilizing the DMS ordering portal. The technician will also provide technical support for customer phone calls and assist team members.
Requirements
- One year of experience with federal grant work.
- One year of experience using Microsoft Excel.
- One year of experience with helpdesk ticketing software systems.
- One year of experience with telecommunications.
Responsibilities
- Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites.
- Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462.
- Attend all USAC webinars.
- Coordinate with USAC Customer Service.
- Respond to all information requests.
- Track USAC filing, funding windows and cut off dates.
- Communicate USAC policy updates to OIT management.
- Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and USAC master spreadsheet.
- Process Cherwell customer service tickets for DMS Network Services Provisioning Services.
- Provide technical support for customer phone calls relating to DMS Network Services Provisioning Services.
- Assist other Network Services Provisioning Team members.
- Comply at all times with all Department data security procedures and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
