Telecommunications Technician I

Brightstar Lottery•Tallahassee, FL

10d•$14 - $24•Onsite

About The Position

The Telecommunications Technician I supports the Florida Lottery Systems Team at the Tallahassee Data Center. This role is responsible for conducting preventive maintenance on internal telecommunication equipment and systems, support Field Service Technicians and Operations.

Requirements

High School Diploma or equivalent required.
2+ years of experience in technical support, helpdesk, IT, or data center operations.
Entry-level knowledge of server administration, LAN/WAN technology, and TeleComm systems.
Familiarity with network equipment including firewalls, switches, and routers.
Experience in end-user support and customer service.
Strong time management, organizational, and communication skills.
Attention to detail and commitment to quality.
Professionalism, integrity, and ability to work independently or as part of a team.
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).

Responsibilities

Provide technical support for servers and communication systems.
Support Field Services and Data Center teams with reports, software updates, and system status.
Troubleshoot network systems using established procedures and tools.
Monitor network tools for service verification and anomaly detection.
Execute operational checklists for maintenance, change requests, and system validations.
Perform release management and network hardware/software updates.
Assist in planning network projects and releases.
Support local testing policies and procedures.
Generate and update reports for Field Service Technicians and management.
Broadcast software updates and parameters to Lottery terminals.
Maintain communication servers in coordination with System Admin.
Collaborate with QA and Field Services for terminal installations and software releases.
Provide phone-based troubleshooting and escalate issues as needed.