Telecommunications Tech 1

Georgia Department of Revenue•Atlanta, GA

13d

About The Position

The Telecommunications Tech 1 works in the State Warning Point (SWP) for the Georgia Emergency Management and Homeland Security Agency (GEMA/HS), an Office of the Governor agency responsible for coordinating Georgia’s preparedness, response, and recovery efforts for disasters. Under general supervision, the position coordinates voice and data communications traffic in accordance with applicable federal, state, and local laws and regulations. The role receives and disseminates emergency and non-emergency information among state and federal partners, responders, local governments, and other entities, and operates communications equipment and systems including radio, telephone, satellite phone, computers, notification systems, and specialized telecommunications equipment. This is a full-time night-shift position. Telecommunications Techs work 40 hours per week on a rotating 12-hour schedule that includes weekends and holidays. The stated shift is 9:30 p.m. to 10:00 a.m. The role requires availability for irregular schedules, short-notice reporting, overnight travel as needed, and telework under GEMA/HS procedures. The selected candidate must pass a background investigation as a condition of employment.

Requirements

High school diploma or GED and at least six months of experience in customer service or providing information to the public.
Availability to work nights, weekends, holidays, and irregular schedules.
Ability to telework and follow GEMA/HS teleworking standard operating procedures.
Ability to set up and tear down a state-issued computer home workstation and deploy it to an alternate work site.
Availability to report for work on short notice.
Ability to travel overnight as required.
Effective communication and multitasking abilities.
Ability to remain calm and communicate clearly and precisely in emergencies or stressful situations.
Ability to periodically check and return calls on a state-issued cellphone within three hours.
Ability to assess constituent needs and public safety requirements and apply appropriate decisions, procedures, and escalations.
Ability to safely load, carry, deploy, and use workstation equipment weighing approximately 20 pounds.
Must pass a background investigation as a condition of employment.

Nice To Haves

Associate’s degree or higher in any area of study from an accredited college or university.
Georgia Peace Officer Standards and Training Council certification as a Basic Communications Officer.
Experience effectively using multiple technology applications to complete assignments.
Proficiency with Microsoft Office and Office 365, including Word, Excel, and Outlook.
Proficiency operating radio and data communications equipment.
One year of customer service experience interacting with the public or experience in a Communication/Notification Center.

Responsibilities

Perform assigned communications functions for GEMA/HS, the Georgia Department of Natural Resources, and other agencies as required.
Follow applicable directives, policies, protocols, and checklists.
Work collaboratively across assigned shifts and throughout GEMA/HS to provide customer service to the public and others interacting with the State Warning Point.
Send, receive, relay, monitor, log, record voice communications, report, and interpret emergency and non-emergency information from sources including WebEOC, resource lists, checklists, GEMA/HS staff, the National Weather Service, and other agencies and organizations.
Provide professional and courteous assistance using clear, concise verbal and written communication, including by phone and radio.
Perform administrative duties necessary for State Warning Point operations.
Maintain accountability and physical security of assigned computers, communications devices, and credentials at work, at home, and in transit.
Ensure assigned computers and communications devices are ready for use and have required updates and logons; report deficiencies promptly.
Follow health, safety, and workplace safety protocols.
Safeguard sensitive operational information and activities.
Periodically check and return calls using a state-issued cellphone within three hours.
Assess constituent needs and public safety requirements and apply appropriate decision-making, procedures, and escalations.
Safely load, carry, deploy, and use workstation equipment weighing approximately 20 pounds.