Telecommunications Tech 1

Georgia Department of Revenue•Atlanta, GA

13d•Hybrid

About The Position

The part-time Telecommunications Tech 1 works in the State Warning Point (SWP) for the Georgia Emergency Management and Homeland Security Agency (GEMA/HS). Under general supervision, the position receives and disseminates emergency and non-emergency information between state and federal partners, responders, local governments, and other entities. It coordinates voice and data communications traffic in accordance with applicable federal, state, and local laws and regulations, using communications equipment and systems such as radios, telephones, satellite phones, computers, notification systems, and specialized telecommunications applications. The role normally works 20 hours per week on a schedule set by the SWP Manager or a SWP Watch Supervisor. Hours and schedule may increase to cover unforeseen critical shifts or increased call volume during an incident or disaster response. The position requires availability for nights, weekends, holidays, irregular schedules, short-notice call-ins, overnight travel, and periodic checks and returns of calls on a state-issued cellphone within three hours. The position can telework under GEMA/HS procedures and requires the ability to set up and take down a state-issued home workstation and deploy it to an alternate work site. The selected candidate must pass a background investigation. Part-time employees in this position receive no state benefits.

Requirements

High school diploma or GED and at least six months of experience in customer service or providing information to the public.
Availability to work nights, weekends, holidays, and irregular schedules.
Ability to telework and comply with GEMA/HS teleworking standard operating procedures.
Ability and general knowledge to set up and take down a state-issued computer home workstation and deploy it to an alternate work site.
Availability to report to work on short notice.
Ability to travel overnight as required.
Ability to communicate effectively and multitask.
Ability to remain calm and communicate clearly and precisely in emergencies or stressful situations.
Ability to periodically check and return calls using a state-issued cellphone within three hours.
Ability to assess and understand constituent needs and public safety requirements, and apply appropriate decision-making, procedures, and escalation.
Ability to safely load, carry, deploy, and use workstation equipment weighing approximately 20 pounds.
Ability to pass a background investigation.

Nice To Haves

Associate’s degree or higher in any area of study from an accredited college or university.
Georgia Peace Officer Standards and Training Council Basic Communications Officer certification.
Experience effectively using multiple technology applications to complete assignments.
Proficiency with Microsoft Office and Office 365, including Word, Excel, and Outlook.
Proficiency operating radio and data communications equipment.

Responsibilities

Perform assigned communications functions for GEMA/HS, the Georgia Department of Natural Resources, and other agencies as required.
Follow directives, policies, protocols, and checklists.
Work collaboratively across assigned shifts and throughout GEMA/HS to provide customer service to the public and others interacting with the State Warning Point.
Send, receive, relay, monitor, log, record voice communications, report, and interpret emergency and non-emergency information from sources including WebEOC, resource lists, checklists, GEMA/HS staff, the National Weather Service, and other agencies and organizations.
Provide professional and courteous assistance using clear, concise speech by phone, radio, and other verbal and written communication methods.
Perform administrative duties necessary for operation of the State Warning Point.
Maintain accountability and physical security of assigned computers, communications devices, and credentials at work, at home, and in transit.
Ensure assigned computers and communications devices are ready for use, including required updates and logons, and report deficiencies promptly.
Adhere to health, safety, and workplace safety protocols.
Safeguard sensitive operational information and activities.