Telecommunications Supervisor

City of Stafford•Stafford, TX

5d•Onsite

About The Position

This is the second level in a two-level Public Safety Support series. Typical duties may include: supervising staff; preparing work schedules; completing public safety validations; retrieving information for public information purposes; responding to inquiries from the public; performing emergency and non-emergency public safety dispatch; and/or, performing other related activities. The below statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. The City reserves the right to require an employee in this position to work overtime including during emergency situations (defined as any natural or man-made disaster that may or may not necessitate the relocation of City personnel or citizens). In the event of an emergency and/or a required evacuation, the incumbent may be required to remain at work to provide needed services or perform essential duties for the benefit of the general public including services or duties different from those performed in the normal course and scope of the position.

Requirements

Must type 35 wpm and pass computer-based testing.
Applicable Federal, state and local laws, codes, regulations and/or ordinances
Supervisory principles, practices and techniques
Record and file management principles
Emergency communications practices and procedures
Quality control methods
Interpreting and applying applicable laws, codes, regulations and standards
Supervising, monitoring, training and evaluating staff
Overseeing emergency call response and emergency dispatch services
Overseeing and providing customer service
Monitoring and overseeing radio and telecommunication systems operations
Supervising the delivery of time sensitive requests in a controlled manner
Monitoring system compliance and quality assurance
Researching and monitoring the utilization of database information
Overseeing the maintenance of logs, records, files and database information
Utilizing a communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others to sufficiently exchange or convey information and to receive work direction.

Nice To Haves

High School Diploma or GED and three (3) years of experience as an Emergency Telecommunications Operator; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Dispatcher Intermediate License issued by the Texas Commission on Law Enforcement.
Valid Driver's License

Responsibilities

Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations.
Oversees and participates as the Terminal Agency Coordinator for this agency. Duties include audits and verification of information with multiple national, regional, state, and local law enforcement and criminal justice systems and databases.
Provides technical operational updates and ongoing training to include certification on personnel, vendor and contractors with access to local, state and federal criminal justice systems, maintains user access, ensures compliance with CJIS is ongoing.
Provides and oversees emergency and non-emergency call response and service dispatch; identifies and notifies resources required; and/or coordinates outside agency support.
Provides and oversees records management activities.
Performs quality control checks by monitoring and validating entries into the state and national crime information center databases.
Responds to inquiries from the public; investigates complaints; gathers information; and provides response and problem resolutions.
Retrieves and provides audio recordings of service calls requested by police, court services, or for public information purposes.
Contributes to the overall success of the department by performing other essential duties as assigned.
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.