Telecommunications Specialist - Full Time, Days
About The Position
NYU Langone Hospital—Suffolk is seeking a Telecommunications Specialist to support reliable, secure, and responsive voice and communications services across clinical, academic, research, and administrative environments. The role installs, configures, maintains, troubleshoots, and supports telecommunications systems and related infrastructure, partnering with Information Technology, clinical operations, vendors, and end users to meet the high-availability needs of the health system. The position is full-time, on days, Monday through Friday from 9:00 AM to 5:00 PM. The salary range is $63,441.82–$101,562.08 annually; actual salary depends on factors including experience, specialty, education, and hospital need. The listed range does not include bonuses, incentive or differential pay, or other compensation or benefits.
Requirements
- Associate degree in Information Technology, Telecommunications, Electronics, or a related field, or an equivalent combination of education, technical training, and relevant experience.
- Two or more years of experience supporting enterprise telecommunications, voice, or unified communications systems.
- Working knowledge of VoIP/SIP, IP networking fundamentals, PBX/call-management platforms, voicemail systems, and telecommunications troubleshooting practices.
- Experience with ticketing systems, incident documentation, and customer support in a fast-paced enterprise environment.
- Ability to interpret technical documentation, diagrams, and service specifications.
- Strong analytical, problem-solving, organizational, and customer-service skills.
- Ability to work independently and collaboratively, prioritize competing requests, and communicate effectively with technical and nontechnical stakeholders.
Nice To Haves
- Bachelor’s degree in a related technical discipline.
- Experience supporting telecommunications in a healthcare, hospital, or other high-availability environment.
- Experience with unified communications and collaboration platforms such as Cisco, Avaya, Microsoft Teams Phone, Genesys, or comparable technologies.
- Familiarity with contact-center technologies, call recording, paging/notification systems, analog services, and carrier circuit management.
- Relevant technical certifications, such as Cisco Collaboration, Avaya, Microsoft, or equivalent vendor credentials.
- Knowledge of ITIL-based service management practices and change-control processes.
Responsibilities
- Install, configure, maintain, and troubleshoot telecommunications equipment, including VoIP/IP telephony, PBX platforms (NEC, Cisco, and Avaya), call-routing systems, voicemail (UM8700 Unity), conferencing, paging, and related endpoints.
- Provide timely Tier 1–3 technical support for voice and communications incidents, service requests, moves/adds/changes, and escalations.
- Monitor telecommunications systems for performance, availability, capacity, and service quality, and identify and resolve issues proactively.
- Support communications workflows critical to hospital and ambulatory operations, including clinical call routing, emergency communications, contact centers, and on-call services.
- Coordinate with network, infrastructure, cybersecurity, and clinical technology teams to diagnose issues affecting communications services.
- Manage telephone number assignments, extensions, user profiles, call flows, hunt groups, auto attendants, voicemail, and related service configurations.
- Perform equipment installations and site support, including cabling coordination, endpoint deployment, testing, and documentation.
- Maintain accurate records of system configurations, inventory, service requests, network diagrams, and standard operating procedures.
- Coordinate with telecommunications vendors and carriers on service orders, repairs, circuit activations, and issue resolutions.
- Participate in system upgrades, migrations, disaster recovery planning, business-continuity activities, and after-hours maintenance windows.
- Ensure work complies with organizational policies, security standards, regulatory requirements, and patient-care priorities.
- Communicate clearly and professionally and provide end-user training as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
