Telecommunications Specialist

Defense Logistics Agency•Tracy, CA

About The Position

The Telecommunications Specialist serves as a technician managing worldwide voice infrastructure, including soft phones, client applications, peripheral instruments or endpoints, local area networks, wide area networks, and associated hardware and software. The role supports the capabilities and operations of voice switching systems, including digital, analog, Voice over Internet Protocol (VoIP), and the DoD 365 Integrated Phone System (DIPS). The position manages enterprise voice databases and DIPS infrastructure, authorizes configuration changes for Enhanced 911 (E911) emergency services and daily routing operations, and investigates system failures and unusual occurrences. The specialist identifies whether problems originate in networks, software, hardware, or other factors and initiates corrective action to restore service, including inter-trunk wide area backbone circuits. The role also serves as the Primary NTS Telephone Control Office (TCO), approving telephone and service installation and relocation requests, and represents the Network and Telecommunications (NTS) Voice Services Branch Chief at inter-organizational meetings and conferences.

Requirements

U.S. citizenship.
One year of specialized experience directly related to the position.
For GS-12 qualification, one year of specialized experience equivalent to the GS-11 level or equivalent in federal service, the military, or the private sector.
Specialized experience investigating, evaluating, and determining requirements and system capabilities for complex communications systems supporting worldwide missions.
Experience administering systems, managing databases, and provisioning enterprise telephone switching systems, specifically including DIPS and associated VoIP platforms.
Experience supporting and recommending ways to establish or improve analog, digital, VoIP, and DIPS telecommunications systems supporting worldwide DoD and agency network access requirements.
Meet applicable eligibility requirements, including time-in-grade for GS positions, time-after-competitive appointment, minimum qualifications, and other regulatory requirements by the announcement closing date.
Education cannot substitute for specialized experience at this grade level.
Appointment requires a favorable suitability or fitness determination when reciprocity cannot be applied; unfavorable adjudication may result in removal.
A Secret access security requirement applies; the position is designated Non-Critical Sensitive.
Males born after December 31, 1959, must be registered for or exempt from Selective Service.
Selectees must have a REAL ID or other acceptable identification to access certain federal facilities.
Employees must refrain from illegal drug use; selected applicants for testing-designated positions must complete pre-employment drug testing and employees in those positions are subject to random testing.

Responsibilities

Manage worldwide voice infrastructure, including soft phones, client applications, peripheral instruments or endpoints, LANs, WANs, and associated hardware and software.
Support the capabilities and operations of digital, analog, VoIP, and DoD 365 Integrated Phone System (DIPS) voice switching systems.
Manage enterprise voice databases and DIPS infrastructure, authorizing configuration changes for E911 emergency services and daily routing operations.
Analyze system failures and unusual system occurrences to isolate their causes, including network, software, and hardware issues.
Initiate corrective actions to restore operational service, including specified inter-trunk wide area backbone circuits.
Serve as Primary NTS Telephone Control Office (TCO), approving telephone and service installation and relocation requests.
Represent the NTS Voice Services Branch Chief at inter-organizational meetings and conferences to investigate problems, establish procedures, and provide technical information and advice consistent with established policies and unit objectives.