Telecommunications Representative

Trinity Health•Melrose Park, IL

22h

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. The Telecommunications Representative supports communications for the hospital system by answering phones, managing paging and messaging, and responding to general inquiries. The role provides directory information to referring physicians and the public and screens physician calls to determine whether they should be transferred to an office or nurse, or paged. The representative also initiates medical teams for emergency code calls, records relevant details, assists security during disaster or emergency procedures, and supports the department’s disaster plan in the event of equipment or network failure. The position follows rotating schedules as required, Monday through Sunday, from 6:00 AM to 10:30 PM. Holiday and overnight shifts may be needed, with overnight hours from 10:00 PM to 6:30 AM.

Requirements

High school diploma or equivalent.
1–2 years of previous job-related experience.
Strong verbal and written communication skills and a commitment to exceptional customer service.
Ability to problem-solve by critically evaluating information and implementing effective solutions.
A proactive approach to quality improvement and operational efficiency.

Nice To Haves

Experience in a healthcare or similar customer service role.

Responsibilities

Answer phones and manage paging, messaging, and general inquiries.
Provide information to referring physicians and members of the public seeking information about physicians and staff.
Provide directory information and assist with inquiries about staff, clinic services, office hours, and general information.
Screen physician calls and determine whether to transfer them to an office or nurse, or page the physician.
Initiate medical teams for emergency code calls, log relevant details, and assist security during disaster or emergency procedures.
Support and execute the department’s disaster plan in the event of equipment or network failure.