Telecommunications Operator

State of Connecticut•Bridgeport, CT

5d•Onsite

About The Position

The Southwest Connecticut Mental Health System (SWCMHS), under the umbrella of the State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), is seeking a Telecommunications Operator (PCN 126112) to join their team. This critical role provides key support within the Communications Unit in Bridgeport. The position is full-time, 40 hours per week, Monday - Friday with rotating weekends, working the second shift from 3:00 p.m. - 11:00 p.m. The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is a healthcare agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. The vision of the Southwest Connecticut Mental Health System is to provide high quality, compassionate and culturally competent mental health and substance abuse services to adults with behavioral health disorders who are indigent.

Requirements

Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.
Ability to speak proper English and to enunciate clearly.
Ability to operate office and communications equipment.
Ability to follow written and oral instructions.
Ability to think and act quickly in emergency situations with judgment and discretion.
Ability to maintain records.
Normal hearing.

Nice To Haves

Experience in using a PBX telephone switchboard, desk console, or other electronic telephone system.
Experience using computer software applications for communication, logging, or record keeping.
Experience working in environments requiring quick decision making or response under pressure.
Experience working in security, public safety, or healthcare support roles.
Experience utilizing Microsoft Office, Access Control Systems, Visitor Management Systems and Surveillance Systems.
Experience with dispatch in municipal or another emergency communications center / public safety dispatch, fire alarms, two-way radios.
State of CT (or other comparable from another state) Telecommunications Operator Certification, and or other related.

Responsibilities

Serve as the central point for incoming calls and direct callers appropriately.
Provide general information to callers and visitors.
Monitor CCTV, access control, and other communication systems to support facility safety.
Dispatch emergency services (Fire, EMS, DMHAS Police) when needed.
Receive, announce, and direct visitors.
Perform routine clerical tasks such as typing, filing, mail distribution, and receiving deliveries.
Assist with communication operations during emergencies, including supporting the Incident Command structure.
Train relief operators as needed.
Receives, transmits and relays police, fire, medical and other emergency information to and from security officers, firemen, paramedics, maintenance crews, vehicles and aircraft and other emergency personnel.
Operates communication equipment which may include radio, telephone and related communications equipment.
Responds to complaints and refers to appropriate field personnel.
Receives information on matters which may include traffic accidents and injuries on state property and police, fire and medical emergencies.
Monitors alarm systems at state institutions or facilities.
Records time and nature of communications received and maintains files for purpose of ready identification.
Advises supervisor on all unusual or emergency incidents.
May also operate main switchboard at a state institution or facility.
May monitor other state and local police, fire and medical radio frequencies.
May monitor citizen band radio emergency channels.
May monitor closed circuit television camera located at points within the state complexes.
May operate radio transmitter for paramedical electrocardiogram (EKG) analysis.
May operate a computer.
May perform varied clerical, typing and statistical work.
Responds to telephone inquiries, determines caller's need, and communicates need to appropriate individual, medical staff or provider.
Obtains patient information and verifies accuracy of system data.
Documents telephone inquiries, complaints, conversations and action taken.
Schedules appointments and sends out appointment letters.
Calls patients for scheduled appointments and instructs patient in any necessary preparations.
Responds to correspondence and handle request as needed.
Maintains records.