Telecommunications Operator

City of Detroit•Michigan, MI

1d•Onsite

About The Position

Under general supervision, on an assigned shift, receives and processes high volumes of telephone crime reports, condenses this information on an input-output device, advises alternate courses of action, and processes requests for information from citizens and police personnel utilizing telecommunications devices; operates various computerized systems to generate reports. Examples of Duties: Codes various types of information into machine compatible formats. Processes information from the public regarding criminal activities into a concise description of events at a precise location. Processes information from police personnel and citizens on stolen and recovered motorized vehicles, stolen licensed plates and carjacked vehicles. Verifies with speed and accuracy vehicle information for police personnel, citizens, automobile insurance companies, and automobile repossessions by operating an input-output terminal device keyboard. Provides timely and accurate responses to inquiries to citizens regarding the recovery, condition and location of stolen vehicles; general auto theft reporting procedures and other general information inquiries. Processes miscellaneous precinct calls and auto pound inquiries. Enters incident reports, stolen car records and official complaints into a CRT or manually prepares such reports as required, and performs other related clerical duties. Processes citizens' emergency call requests in situations where City 911 emergency call operations are impaired. Determines if calls require immediate police response transfers and coordinates call to 911 operators. Telephones reports of such activity to public safety communicators and provides concise description and location of such activity. Prepares incident reports and performs other related clerical activities as required.

Requirements

High School graduation or GED.
One year of recent customer service experience.
One year of recent office experience that required the exercise of responsibility for methods and results.
Candidates must be flexible as you will be assigned to day, afternoon or midnight shift.
Must provide all names and/or social media handles associated with your social media account(s) including but not limited to Facebook, Instagram, Tik Tok, Google, YouTube, Snapchat, LinkedIn, etc.

Responsibilities

Receives and processes high volumes of telephone crime reports.
Condenses information on an input-output device.
Advises alternate courses of action.
Processes requests for information from citizens and police personnel utilizing telecommunications devices.
Operates various computerized systems to generate reports.
Codes various types of information into machine compatible formats.
Processes information from the public regarding criminal activities into a concise description of events at a precise location.
Processes information from police personnel and citizens on stolen and recovered motorized vehicles, stolen licensed plates and carjacked vehicles.
Verifies vehicle information for police personnel, citizens, automobile insurance companies, and automobile repossessions by operating an input-output terminal device keyboard.
Provides timely and accurate responses to inquiries to citizens regarding the recovery, condition and location of stolen vehicles, general auto theft reporting procedures and other general information inquiries.
Processes miscellaneous precinct calls and auto pound inquiries.
Enters incident reports, stolen car records and official complaints into a CRT or manually prepares such reports as required.
Performs other related clerical duties.
Processes citizens' emergency call requests in situations where City 911 emergency call operations are impaired.
Determines if calls require immediate police response transfers and coordinates call to 911 operators.
Telephones reports of such activity to public safety communicators and provides concise description and location of such activity.
Prepares incident reports and performs other related clerical activities as required.