Telecommunications Operator — St. Elizabeth Youngstown Hospital

Bon Secours Mercy Health•Youngstown, OH

7d•Onsite

About The Position

Serve as the hospital’s telephone receptionist, welcoming patients and other customers by offering service and assistance in a pleasant and professional manner. This role is responsible for operating a computerized telephone console to ensure efficient communications, determining the reason for customer contact, and facilitating communications by answering calls promptly and forwarding them to the appropriate locations. The position also involves performing public address and paging mechanisms for contacting hospital personnel and physicians, monitoring and managing pagers, and handling various technical operations of the telecommunications system. This includes coordinating with departments for telephone repairs, moves, and changes, providing information on voicemail and paging, maintaining paging equipment and emergency radios, and managing physician log sheets and daily emergency activity logs. A critical aspect of the role is notifying hospital staff of emergency and critical situations, possessing complete knowledge of hospital disaster plans, and responding immediately according to established procedures and protocols. The operator will record and monitor emergency situations from various panels and alarms, notify local police and fire departments when necessary, and summon/dispatch/page necessary personnel during emergencies, recording these events in a daily journal. Additionally, the role acts as an answering service for departments by locating and paging personnel.

Requirements

High School Diploma/GED (Required)

Nice To Haves

One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)

Responsibilities

Operates computerized telephone console to assure efficient communications.
Determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
Monitor, assign and replace pagers for staff.
Coordinate with departments for telephone repairs, moves and/or changes.
Insure callers on procedures for Voice mail, paging, help desk questions, etc.
Maintain all paging equipment and emergency radios.
Maintain physician log sheets and daily emergency activity log book.
Notify hospital staff of all emergency and critical situations.
Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly, to established protocols.
Notify local police and/or fire when necessary.
Summons/dispatch/page all necessary personnel in an emergency situation (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
Act as an answering service for several departments by locating and paging personnel.