Telecommunications Operator - Police

Kingsville, City of • Kingsville, TX

3d • Onsite

About The Position

The Telecommunications Operator processes emergency 911 and routine calls from the public and field personnel. The position requires multi-tasking under extreme stress, maintaining complete confidentiality, and working rotating shifts (including nights, weekends, and holidays).

Requirements

• Knowledge of city geography, primary streets, boundaries, and landmark locations.
• Ability to remain calm, think logically, and act decisively during life-or-death situations.
• Clear, distinct diction and strong verbal active-listening capability over radio noise.
• Proficiency with keyboarding, multi-screen setups, and mapping software.
• High school diploma or General Education Development (GED) equivalent.
• Ability to obtain a Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one year of hire.
• Ability to achieve certification for Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) access.
• Must pass an extensive background check, fingerprinting, drug screening, and psychological evaluation.
• Requires sitting for prolonged periods in a confined, high-stress office environment.
• Constant viewing of multiple computer monitors and may utilize phone/radio headset for full shifts.
• Mandatory availability for 8, 10, or 12-hour shifts, including overtime and emergency recalls.
• High School diploma or equivalent
• Valid driver’s license
• satisfactory driving record
• proof of eligibility to legally work in the U.S.

Responsibilities

• Answers multi-line E911 emergency and non-emergency phone lines from citizens.
• Rapidly assesses the nature and severity of calls to determine the appropriate response.
• Dispatches police officers, fire units, EMS, and animal control using two-way radio consoles.
• Logs incident details, caller information, and unit statuses simultaneously into CAD systems.
• Runs background checks, vehicle registrations, and warrant searches through state and national databases.
• Monitors field unit locations to ensure officer safety and coordinate backup assistance.
• Administrative records processing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED