Operator Telecommunications

Tenet Healthcare • Commerce Charter Township, MI

11d • Onsite

About The Position

DMC Huron Valley-Sinai Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: Medical, dental, vision, and life insurance, 401(k) retirement savings plan with employer match, Generous paid time off (PTO), Career development and continuing education opportunities, Health savings accounts, healthcare C dependent flexible spending accounts, Employee Assistance program, Employee discount program, Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance. Note: Eligibility for benefits may vary by location and is determined by employment status.

Requirements

• High school diploma or equivalent level of knowledge gained through education and/or experience.
• Six to twelve months clerical experience preferred.

Responsibilities

• Receives and screens telephone call and connects the caller to the appropriate extension. Provides general and patient information such as room number, telephone extension, condition and visiting hours. Provides on-call information and places outgoing calls for physicians and staff.
• Pages physicians and other designated hospital personnel, such as supervisors, technicians, maintenance and security as requested. Monitors all alarms as requested, i.e. fire, gasses, water for fire system and bloodbank alarms.
• Answers emergency calls and notifies appropriate hospital personnel of code and trauma situations. Assists security in monitoring and resetting fire alarm system.
• Contacts hospital staff via telephone or beeper and transfers calls.
• Maintains and prepares a variety of records and reports such as on-call schedules, documentation of trauma information, telephone usage records, overhead pages and beeping.
• May notify various hospital departments of patient arrival, discharge and visitors.
• Maintains physician availability records as well as lists of hospital staff; transfers calls.
• According to written request transmitted by nursing unit, notifies physician of request for consultation, relaying details such as patient name, room number, requesting physician, diagnosis and reason for consult
• Performs other related duties as assigned.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED