Police Communications Operator

Florida Atlantic University•Boca Raton, FL

5d•Onsite

About The Position

The Police Department at Florida Atlantic University is seeking a Police Communications Operator in Boca Raton, FL. This role involves operating various communication systems, monitoring security software, dispatching personnel, handling emergency calls, documenting activities, and providing public assistance. The position requires knowledge of police terminology, procedures, and campus geography, as well as the ability to maintain strict confidentiality and use tact and discretion.

Requirements

High school diploma and one year of appropriate job experience receiving, assessing, and dispatching calls for assistance as required.
Florida state certification on the National Crime Information Center (NCIC) Florida Crime Information Center (FCIC) computer system is required, obtained within 6-months of employment.
911 Public Safety Telecommunicator certification must be obtained within six months of employment.
Must possess the following skills in order to best handle emergency situations: communicate effectively, convey assurance, exercise tact and patience in stressful situations, and dispatch emergency personnel.
Must be able to master a variety of communications equipment, such as radios, telephones, recording devices and CAD terminals efficiently.
Valid Florida driver's license required.

Responsibilities

Operate Police and other radio systems, monitor alarms, access control and camera systems.
Monitor gun detection software, and License Plate Recognition system by responding, verifying, entering hot list information, trespass warnings, risk protection orders and behavioral threat issues associated with the designated license plate, and providing the appropriate response, for both firearm detection and License plate detection.
Dispatching officers and other emergency personnel as needed in accordance with departmental policy and procedure.
Handle emergency and non-emergency telephone calls, prioritize calls and channel pertinent information to officers and supervisory personnel.
Accurately documenting officer status location and activity.
Make necessary emergency notifications.
Operate Criminal Justice Information Systems computer terminal to include inquiries and entering persons, vehicles and property at the direction of officers.
Provide the public with assistance on complaints and informational services, lost and found property, directions, fingerprinting and other services.
Use tact and discretion.
Observe strict confidentiality rules.
Direct persons to proper supervisory level as necessary.
Monitor messages directed to the department and information related to local criminal activity, and monitoring weather and campus security issues as a 24/7 Emergency Management warning point, which would require notification to all campuses through the Sircom system in accordance with departmental policy and procedures.
Demonstrate knowledge of police terminology and procedures, Florida criminal and civil law as it pertains to police operations, campus geography, police services and University policies and procedures pertaining to police operations.
Perform other job-related duties as needed.

Benefits

Medical (PPO/HMO $50 per month single & $180 per month family)
Dental
Vision
Life Insurance
Flexible Spending plans
Employee Assistance Program (EAP)
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).