Telecommunications/Network Technician IV

State of Delaware•Dover, DE

5d•Hybrid

About The Position

Lead level, i.e., Work or project leader at this level includes overseeing and directing all phases related to multiple simultaneous and/or complex/diverse projects; defining the scope and objectives of projects; formulating and determining work plans, project priorities and time schedules; and coordinating project activities to achieve objectives. Work includes assigning tasks, monitoring progress and workflow, checking the product, scheduling work, and establishing work standards. Provides training, guidance and direction to Technicians in the implementation of upgrades, repairs and the most complex service desk/help desk functions. TELECOMMUNICATIONS/NETWORK TECHNICIAN: Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality. Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems. Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution. Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software. Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI). This classification can support only the large scale, most complex data networks and some of the agencies employing mid-range data networks.

Requirements

At least three years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems
At least three years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components
Six months experience in computer data network design or redesign
Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects

Responsibilities

Overseeing and directing all phases related to multiple simultaneous and/or complex/diverse projects
Defining the scope and objectives of projects
Formulating and determining work plans, project priorities and time schedules
Coordinating project activities to achieve objectives
Assigning tasks, monitoring progress and workflow, checking the product, scheduling work, and establishing work standards
Provides training, guidance and direction to Technicians in the implementation of upgrades, repairs and the most complex service desk/help desk functions
Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality
Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces
Starts/restarts network after disruptions or failures using computer diagnostic tools and software
Runs system backups
Resolves desktop computer problems
Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs
Maintains database of user problems and resolution
Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems
Advises and trains users on the operation and capabilities of hardware and application software
Plans, schedules, installs and tests software updates and hardware upgrades
Conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals
Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI)