Telecommunications Mechanic II

Leidos • Bay Saint Louis, MS

2d • Onsite

About The Position

The AEGIS Sector at Leidos currently has an opening for a Telecommunication Mechanic II to work in their Stennis Space Center, MS office. This role provides Tier 1 & 2 support for trouble calls related to Cisco VoIP products, meets with customers to gather specialized networking requirements, and collaborates in cross-functional teams with Network Engineering teams supporting other NASA locations. The position also participates in Agency working groups and supports daily Move, Add, and Change orders and trouble tickets to meet contract SLAs. The role involves providing Switchboard and Operator services, which is a shared duty among five employees across three rotating shifts to cover operating hours from 6:00 am to 6:00 pm.

Requirements

• High School Diploma.
• Minimum of 3 years of related experience in Voice over IP.
• Knowledge of Cisco networking products (Cisco Voice Gateways and NVT Phybridge)
• Experience with general VoIP technologies
• Excellent communication and writing skills, including developing and presenting training materials, implementation plans, and diagrams
• Familiarity with the Microsoft Office Suite, including Teams, Visio and Project.
• Candidate must be capable of obtaining a Public Trust

Nice To Haves

• 5 or more years of related experience is preferred.

Responsibilities

• Provide Tier 1 & 2 support for trouble calls related to Cisco VoIP products
• Meet with customers to gather specialized networking requirements, especially related to the VoIP network
• Communicate and collaborate in cross-functional teams with Network Engineering teams supporting other NASA locations
• Participate in Agency working groups
• Support daily Move, Add, and Change orders in a timely manner to meet contract SLA’s
• Respond to trouble tickets in a timely manner to meet contract SLA’s
• Attend Daily DSR telecom.
• Assign and Reserve (daily) Conference Now Meeting (CNM) numbers.
• Receive and process Oweb orders for tenant phones.
• Receive and process ESD orders for NASA/NASA contractor services.
• Build line, device, and user profiles in Cisco CUCM to include installing the Certification Authority Proxy Function (CAPF) certificate for new phone service.
• Build user Jabber and Microsoft Teams accounts and email instructions for installation noting user’s sign-in credentials.
• Create, reset, or delete voice mail requirements in Unity based on work order request.
• Issue instructions to phone techs for move/add/or delete phone orders.
• Lock/unlock MAC addresses in the System Configuration and changes software (Putty) for phybridge and VG connections.
• Update line/switch/cable pair/jack information in CIMS for tracking capability.
• Provide Switchboard and Operator services for the center.

Benefits

• Salary to be determined by applicant’s education, experience, knowledge, skills and abilities, internal equity, market data, and contractual requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED