Telecommunications Engineer

Sapsol Technologies•Gary, IN

2d•Onsite

About The Position

The Telecommunications Engineer plans, deploys, configures, maintains, and monitors corporate telephony systems, primarily within the Microsoft Teams ecosystem. The role provides technology and process expertise for new and existing technologies that support meetings, VoIP, and related telecommunications functions, with a focus on delivering a strong customer experience. The work is onsite in a steelmaking environment and supports two steelmaking facilities on the south side of Lake Michigan, including approximately 2,000 analog telephones and the communication network connecting U.S. Steel with the outside world. The engineer supports enterprise-scale telecom service delivery, responds to telephone-service requests and break/fix issues, deploys and services equipment, and provides localized wired and wireless network support. The role also involves telecom projects, infrastructure troubleshooting, and assisting with Microsoft Endpoint and Office 365 management as capacity allows. Work from home is not an option. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, onsite, with 25% travel to vendor locations. Travel is unpaid. There is potential for conversion to a full-time position.

Requirements

Information Systems, Computer Engineering, or equivalent IT support experience.
Understanding of Microsoft Office 365 and Teams administration.
Familiarity with servicing and deploying enterprise telephony networks and infrastructure, including network or telephony equipment and cabling.
Strong analytical, problem-solving, and IT troubleshooting skills, and a desire to learn new concepts.
IT end-user support experience demonstrating excellent customer service.
Self-motivated, flexible, organized, and able to complete assignments on time.
Able to work collaboratively in a team-oriented environment where change is constant.
Ability to work safely in a dynamic, heavy-industry environment.
Availability for onsite work at Gary, Indiana locations.
Ability to travel onsite to vendor locations; travel is approximately 25%.

Nice To Haves

Industrial or manufacturing industry experience.
Some networking internship experience; fresh graduates with such experience are acceptable.
Experience with deploying, administering, and troubleshooting VoIP telephony infrastructure, analog or digital circuits, related hardware, audio/video conferencing, or voicemail.
Experience administering Microsoft Teams or Cisco-based telephony and audio/video conferencing.
Working knowledge of wired and wireless networking and troubleshooting methods.
Experience supporting PCs and mobile devices.
Experience with various desktop, mobile, and server operating system platforms.
Experience leading cross-functional projects, including preparing project plans to communicate and track execution.
Experience with legacy and SIP telephony products.
Basic networking knowledge, including terminating Cat 5 and Cat 6 cabling.
Experience with cellular coverage solutions such as Wilson Cellular Boosters.

Responsibilities

Support administration and 24x7 delivery of telecommunications services in an enterprise-scale environment.
Manage break/fix work and customer requests related to telephone services, including equipment deployment and servicing.
Support VoIP and analog phones, Microsoft Teams calling and meetings, and PC microphones and speakers.
Communicate with customers face to face.
Troubleshoot infrastructure wiring, including Ethernet, copper, and fiber, as well as telecom equipment such as gateways, routers, and circuits.
Provide localized support for wired and wireless data networks, including smart-hands support.
Manage telecommunications-related projects.
Assist with Microsoft Endpoint and Office 365 management as capacity allows.
Evaluate security posture and identify process improvements.
Support two steelmaking facilities on the south side of Lake Michigan.
Drive, walk, and carry boxes, phones, and phone equipment as required.