Telecommunications Engineer

Sapsol Technologies Inc•Gary, IN

3h•Onsite

About The Position

The Telecommunications Engineer plans, deploys, configures, maintains, and monitors the corporate telephony system, primarily within the Microsoft Teams ecosystem. The role provides technical and process expertise for new and existing technologies supporting meetings, VoIP, and related telecommunications functions. Work is onsite in a steelmaking environment and involves technical troubleshooting, analytical thinking, and customer communication. The engineer supports two steelmaking facilities on the south side of Lake Michigan, including approximately 2,000 analog telephones and the communications network connecting U.S. Steel to the outside world. The role is based at Gary Works in Gary, Indiana, with a Monday–Friday schedule from 8:00 AM to 4:30 PM and travel to vendor locations as needed. Work from home is not an option. The contract is expected to run from November 9, 2026, to May 9, 2028, with potential to convert to a full-time position.

Requirements

Information Systems, Computer Engineering, or equivalent IT support experience.
Understanding of Microsoft Office 365 and Teams administration.
Familiarity with servicing and deploying enterprise telephony networks and infrastructure, including network or telephony equipment and cabling.
Strong analytical, problem-solving, and IT troubleshooting skills, with a desire to learn new concepts.
IT end-user support experience demonstrating excellent customer service.
Self-motivated, flexible, organized, and able to complete assignments on time.
Ability to work in a team-oriented, collaborative environment where change is constant.
Ability to work safely in a dynamic heavy-industry environment and onsite at Gary, Indiana locations.
Fresh graduates with some networking internship experience are acceptable.
Basic Excel knowledge for daily tracking spreadsheets.

Nice To Haves

Industrial or manufacturing industry experience.
Experience with desktop, mobile, and server operating system platforms.
Experience administering MS Teams or Cisco-based telephony and audio/video conferencing.
Working knowledge of wired and wireless networking and troubleshooting methods.
Experience supporting PCs and mobile devices.
Experience leading cross-functional projects, including preparing project plans to communicate and track execution.
Experience with legacy and SIP telephony products.
Basic networking knowledge, including terminating Cat 5 and Cat 6 cabling.
Experience with VoIP telephony infrastructure, analog or digital circuits, related hardware, audio/video conferencing, or voicemail; these topics may be taught during the first six months.
Experience with cellular coverage systems such as Wilson Cellular Boosters; this topic may be taught during the first six months.
Networking internship experience.

Responsibilities

Support administration and 24x7 delivery of telecommunications services in an enterprise-scale environment.
Manage break/fix work and customer requests for telephone services, including deployment and servicing of equipment.
Provide face-to-face customer communications and support VoIP phones, analog phones, Microsoft Teams calling and meetings, and PC microphones and speakers.
Use and maintain daily tracking spreadsheets in Excel.
Troubleshoot telecommunications infrastructure, including Ethernet, copper and fiber wiring, gateways, routers, circuits, and related equipment.
Provide localized support for wired and wireless data networks, including smart-hands support.
Manage telecommunications-related projects.
Assist with Microsoft Endpoint and Office 365 management as capacity allows.
Evaluate security posture and identify process improvements.
Travel onsite to vendor locations as required; the posting indicates 25% travel.
Drive, walk, and carry boxes, phones, and phone equipment as required.