Telecommunications Analyst, Senior
About The Position
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Video Teleconference Technician for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Video Teleconference Technician, the work you’ll do at GDIT will be impactful to the mission of our government customer. You will play a crucial role in delivering reliable classified and unclassified video teleconferencing that enables timely command-and-control, senior-leader collaboration, and mission-partner coordination.
Requirements
- Associates of Arts/Associates of Science
- 1+ years of related experience
- VTC/AV equipment operation and troubleshooting
- Cisco Unified Communications Manager (CUCM) and Cisco codec registration
- Microsoft Office and Teams
- basic networking and conference-room systems
- Secret security clearance (higher clearance may be required depending on customer)
- US citizenship required
- On-site support
- ability to work early mornings, evenings, or on-call as mission needs require
- strong customer service and communication skills in a high-visibility environment
Nice To Haves
- Audiovisual Equipment
- Telecommunication Systems
- Unified Communications
- Video Teleconferencing Systems
Responsibilities
- Support daily VTC and conference-room operations so customers can connect on schedule and focus on the mission instead of technology.
- Collaborate with customers, distant-end sites, and the AV/VTC team to schedule sessions, de-conflict rooms and bridges, and resolve issues before and during conferences.
- Drive on-time, high-quality connections by performing pre-conference tests, live monitoring, and rapid troubleshooting of hardware, software, and network problems.
- Utilize Cisco Unified Communications Manager (CUCM) to register and manage Cisco codecs, along with Poly, Microsoft Teams Rooms, conference bridges, control systems, and standard AV equipment to set up, operate, and maintain VTC suites.
Benefits
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks
- variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
