Telecommunications Analyst II

Bi-State Development•St. Louis, MO

1d•Hybrid

About The Position

The Telecommunications Analyst II is responsible for developing, maintaining, and supporting technology and telecommunications systems that enhance the efficiency and effectiveness of Bi-State Development’s core business operations.

Requirements

Experience supporting Cisco Call Manager and enterprise VoIP platforms.
Experience with Cisco Jabber and Cisco Finesse applications.
Familiarity with 66-block cross-connects and structured cabling systems.
Experience integrating phone systems with door/gate badge access systems.
Skilled in toning and tracing telecommunications cabling.
Proven ability to analyze, troubleshoot, and resolve voice and data communication failures.
Ability to troubleshoot traffic from external vendors through cube routers.
Ability to configure and support voice gateways and related telecommunications equipment.
Experience working with outside vendors to diagnose and resolve phone system issues.
Ability to assess business communication needs and recommend appropriate technical solutions.
Ability to manage inventory of communications equipment, supplies, and tools.
Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008–2019).
Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.
Excellent verbal and written communication skills with diverse audiences and technical skill levels.
Ability to collaborate as part of cross-functional technical and professional teams.
Demonstrated ability to work independently, prioritize tasks, maintain schedules, and adapt in challenging situations.

Nice To Haves

Knowledge of SIP trunking and voice network integration (preferred).

Responsibilities

Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
Produces confidential voice and data management reports, including system availability and usage metrics.
Tests, evaluates, and recommends replacement communications equipment.
Responds to user inquiries and service requests, documenting work through the ticketing system.
Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.

Benefits

Competitive salary
Comprehensive medical, prescription, dental, and vision coverage starting on your first day
4 weeks of paid time off (PTO) each year
10 paid holidays annually — plus a floating holiday
Company-sponsored 401(k) retirement plan
Supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
Wellness program, which includes free health screenings
Employee Assistance Program (EAP) for confidential support and resources
Eligible employer for the Public Service Loan Forgiveness (PSLF) program
Exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
Onsite gyms, available 24/7
Free MetroLink and MetroBus access
Discounted cell phone plans