Telecommunication Officer

Tyler Junior College • TJC Central Campus, TX

1d • Onsite

About The Position

The Police Telecommunicator receives and prioritizes emergency 9-1-1 and non-emergency calls from the public; dispatches appropriate police, fire, and emergency medical services; monitors public safety units in the field; and retrieves and enters computer data for emergency response personnel. The role also answers administrative telephone lines, enters information into a Computer-Aided Dispatch (CAD) system, and processes routine requests for police, security, and technical support services. During special events and security-related activities, the Police Telecommunicator monitors closed-circuit television (CCTV). The position requires handling multiple tasks in a fast-paced environment while maintaining a professional and positive demeanor. The employee serves as a Campus Security Authority under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). This is an on-site position in Tyler, Texas, and is security-sensitive; candidates are subject to a criminal background check.

Requirements

• High school diploma or equivalent.
• Must be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.
• Must demonstrate the competencies needed to perform the essential job functions and duties.
• Must maintain regular and punctual attendance.

Responsibilities

• Answer emergency 911 and non-emergency calls for police, security, and technical support events and services.
• Enter information about technical support calls and security-related patrol activity into the Computer-Aided Dispatch (CAD) system for forwarding to the appropriate police dispatch station.
• Forward calls received in the Police Communications Center to the appropriate TJCPD office.
• Monitor CCTV for situations that may require a law enforcement or security response and forward information to the appropriate police dispatch station.
• Compose and distribute shift and found-property logs and complete other police communications center paperwork.
• Dispatch appropriate emergency service agencies and monitor public safety units in the field.
• Retrieve and enter computer data for emergency response personnel in the service area.
• Serve as a Campus Security Authority under the Clery Act.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED