Telecomm Specialist - Medical Telecommunicators
About The Position
This position answers and directs routine and emergency phone calls from internal and external callers. It routes calls to individuals or departments according to established procedures and, during emergencies, initiates response procedures, notifies the appropriate response teams, and follows up to confirm that an appropriate response occurred. The specialist maintains and updates information databases and statistical reports, provides general information to callers, keeps schedules and contact information current, and maintains equipment in proper working order. The position may serve as lead operator when the supervisor is absent.
Requirements
- High school diploma or GED.
- Two years of clerical experience involving considerable telephone communication, public contact, and record keeping; or six months as a communication center operator; or an equivalent combination of education, training, and experience.
Responsibilities
- Answer and complete incoming calls, directing callers to individuals or departments according to established procedures.
- For emergency calls, initiate procedures, notify the appropriate response teams, and follow up to ensure an appropriate response occurred.
- Maintain and update information databases and statistical reports on call volume, call distribution, and client data.
- Provide callers with general information and assistance regarding hospital hours, procedures, and departments.
- Record changes to schedules, phone numbers, and other pertinent information to remain familiar with current details.
- Service and maintain equipment in proper working order.
- May function as lead operator in the absence of the supervisor.
Benefits
- UNC Health benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
