Telecomm Tech III

University of Rochester

8d•$22 - $31•Onsite

About The Position

The Telecomm Tech III provides advanced technical services to support stable, continuous low-voltage and wireless services for faculty, staff, students, and clinicians in a 24x7 environment. The role maintains expertise in telephony and network technologies and understands how these services support administrative, academic, and clinical operations across the enterprise. It performs advanced installations, rearrangements, and removals of telephony, data, and LAN equipment, and may lead the work of others, including contractors. The position also handles billing information and inventory stocking. The technician performs and documents voice and network installation work, installs and documents the University’s cable plant and connecting equipment, and uses technical tools, instruments, computers, test equipment, and blueprints. The role manages trouble tickets, troubleshoots service interruptions, participates in maintenance and urgent or emergency network work, documents repairs for billing, programs phones, and maintains cable plant records. It collaborates with Engineering, Project Managers, Designers, Triage, vendors, and other team members; interprets CAD drawings; and applies sound technical judgment and customer service skills. The position provides direction, mentoring, and hands-on training to junior technicians, and may rotate through project leadership, warehouse management, critical team support, and on-call responsibilities. It also reviews and plans delivery schedules, completes product and recyclable deliveries and pickups, and keeps current with telephony, network, and LAN technologies through continuing education and other learning opportunities. Overtime and after-hours work for system upgrades, emergencies, and customer requests is required as needed. Other duties may be assigned.

Requirements

High school diploma or equivalent and two years of practical experience building and/or maintaining electronic instruments, apparatus, and/or equipment, or an equivalent combination of education and experience.
Safe use of hand tools and test equipment.
Physical ability to climb ladders, lift up to 50 pounds, and transition through a variety of workspaces throughout the day.
Valid New York State driver’s license.
Ability to complete overtime and after-hours work as required.

Nice To Haves

Associate’s degree in a related field.
Ability to work in confined spaces such as closets, ceilings, crawl spaces, pipe chases, and mechanical rooms.
MA 4000 certification upon hire.
ACD-MAT certification upon hire.

Responsibilities

Perform advanced voice and network installations, rearrangements, and removals of telephony, data, and LAN equipment.
Install and document the University’s cable plant and connecting equipment; maintain accurate cable plant records and follow cable identification standards, including CER line card documentation.
Use technical tools, instruments, test equipment, computers, and blueprints to complete installation and maintenance work.
Lead the work of others, including contractors, and create work-site schedules for tasks within specified timelines.
Manage and document daily service-generated trouble tickets; troubleshoot service interruptions and participate in maintenance, urgent, and emergency network work.
Document trouble-ticket repairs to provide billing evidence; resolve problems using customer service and negotiation skills, and escalate issues when necessary.
Complete billing information and manage inventory stocking; follow equipment and vehicle tracking protocols and inform junior team members of those protocols.
Program phones for daily and project-related work.
Collaborate with teammates and respond to site-specific instructions from Engineering and Project Managers; interpret CAD drawings and apply them to required locations.
Manage vendors in switch rooms at University and offsite locations.
Provide direction, mentoring, hands-on training, and escalated communication to junior technicians and University IT groups.
Rotate through project leadership, warehouse management, critical team support, and on-call responsibilities.
Complete overtime and after-hours system upgrades, emergency work, and customer requests as required.
Review and plan daily delivery schedules for products and recyclables; complete deliveries and pickups according to security practices and respond to warehouse scheduling anomalies.
Keep current with telephony, network, and LAN technologies through continuing education, journal review, web searches, on-the-job training, and seminars.
Perform other duties as assigned.