Telecomm Support Manager

Specialty Dental Brands•Nashville, TN

8h•Hybrid

About The Position

At Specialty Dental Brands, we are building a best-in-class support organization for pediatric dentistry and orthodontics practices across the country. Our mission is to empower supported practices with the tools, technology, and expertise needed to deliver exceptional patient care and create healthy, confident smiles. The Telecommunication Support Manager is responsible for overseeing the performance, reliability, and support of the organization’s telecommunications infrastructure across all locations. This role ensures seamless communication systems, including voice, data, and network services, while leading support teams, managing vendors, and driving continuous improvement to enhance user experience and operational efficiency.

Requirements

Proven experience managing telecommunications systems and support teams
Strong knowledge of VoIP, networking, and telecom infrastructure
Experience with vendor management and contract negotiations
Excellent troubleshooting, leadership, and communication skills
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Familiarity with 8x8 and Weave platforms is a plus

Responsibilities

Manage day-to-day operations of telecommunications systems, including VoIP and network connectivity
Lead and develop a team of telecom support specialists and technicians
Ensure high availability, performance, and reliability of communication systems across all sites
Oversee incident management, troubleshooting, and timely resolution of telecom-related issues
Monitor system performance and implement proactive measures to prevent outages or disruptions
Collaborate with infrastructure and security teams to align telecom systems with broader technology strategies
Manage relationships with telecom vendors, carriers, and service providers
Oversee installation, configuration, and maintenance of telecom hardware and software
Ensure compliance with organizational policies, security standards, and regulatory requirements
Develop and maintain documentation, SOPs, and escalation procedures
Evaluate and implement new telecommunications technologies and tools
Support expansion efforts, including new site openings and system integrations
Analyze system usage to optimize performance and cost efficiency
Manage telecom-related budgets, contracts, and cost controls
Provide training and support to end users and internal teams
Lead disaster recovery and business continuity planning for communication systems
Identify opportunities for automation and process improvements
Stay current on industry trends and emerging technologies