Sr Telecomm Business Specialist

The Walt Disney Company•Vista, FL

22h•Onsite

About The Position

The Mission of Telecom Business Planning is to provide the highest quality of voice and data services at the most economical cost, and provide vendor and contract lifecycle management to meet the telecommunications needs of the Walt Disney Company through collaborating with our business unit telecommunications managers and leveraging our vendor Master Service Agreements. The Key Functions of the Telecom Business Planning department are as follows: Telecommunications Contract Management, Telecommunications Vendor Management, Telecommunications Expense Management (TEMS), Project Assignments and Deliverable-Based Work, specifically SD WAN. The Sr. Telecom Business Specialist will manage Disney’s global telecommunications environment (wireline and wireless) by organizing, analyzing and determining Business Unit requirements, translating those requirements into a contracted service with our Telecommunications Service Providers. The Sr. Telecom Business Specialist develops sustainable operational processes to manage the provisioning, billing and cost recovery of those services.

Requirements

Strong contract negotiation and contract management skills
Previous exposure to financial accounting and financial systems
Demonstrated knowledge of telecommunications technology and structure (Traditional Voice, VoIP, Cellular, MPLS, Ethernet, Private Line, Internet Access, Fiber Optic, Wavelength, DWDM, etc.)
Extremely good oral and written communication skills
Excellent project management and organizational skills
Excellent quantitative and analytical skills
Excellent interpersonal and presentation skills
Excellent problem-solving skills and strong business and financial acumen
Demonstrated ability to work with management and engineering personnel at all levels
Ability to work independently and to use common sense and sound technical judgment to complete assignments in a timely manner
Ability to prioritize work assignments and focus on most critical projects
Ability to work with minimal supervision
Demonstrated spirit of cooperation and willingness to get the job done; ability to instill these values in others
Bachelor's degree in computer science, management science, or communications engineering with 5 years progressive voice or data communications experience with CLEC or ILEC carriers including Local and Long Distance (LD) billing & provisioning experience

Nice To Haves

MBA with experience in accounting, financial analysis and planning capacity, or related disciplines

Responsibilities

Manage Disney’s global telecommunications environment (wireline and wireless) by organizing, analyzing and determining Business Unit requirements, translating those requirements into a contracted service with our Telecommunications Service Providers
Develop sustainable operational processes to manage the provisioning, billing and cost recovery of those services
Maintain and manage the telecommunications contract management lifecycles (Negotiate, Approve, Execute, Capture, Track and Analyze)
Provide technical and analytical support for projects requested by the Business Units and Enterprise Technology management
Be responsible for Telecommunications Vendor Management and attend the Service Action Plan meetings
Work with the vendors to implement or improve business processes, expedite or escalate service orders and/or issues, and participate in the quarterly performance review meetings to provide feedback and suggestions for service improvement with each vendor
Lead and create telecommunications strategic, tactical and operational plans
Lead and perform complex research and data gathering analysis
Develop and manage project plans
Perform financial analysis
Provide technical and analytical support for medium to large projects including SD WAN
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Voice and Data Circuit Provisioning (Moves, Adds, Changes, Disconnects)
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Monthly Circuit Invoice Payment Processing via Tangoe Commcare Management Platform (CMP)
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Telecom Billing/Invoice audit and dispute resolution
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Carrier Aging Report (AR) invoice/payment research and reconciliation
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Business Unit circuit inventory and monthly charge inquiries and support