Sr Telecomm Business Specialist

The Walt Disney Company•Lake Buena Vista, FL

1d•Onsite

About The Position

The Mission of Telecom Business Planning is to provide the highest quality of voice and data services at the most economical cost, and provide vendor and contract lifecycle management to meet the telecommunications needs of the Walt Disney Company through collaborating with our business unit telecommunications managers and leveraging our vendor Master Service Agreements. The Key Functions of the Telecom Business Planning department are Telecommunications Contract Management, Telecommunications Vendor Management, Telecommunications Expense Management (TEMS), Project Assignments and Deliverable-Based Work, specifically SD WAN. The Sr. Telecom Business Specialist will manage Disney’s global telecommunications environment (wireline and wireless) by organizing, analyzing and determining Business Unit requirements, translating those requirements into a contracted service with our Telecommunications Service Providers. The specialist develops sustainable operational processes to manage the provisioning, billing and cost recovery of those services. The Sr. Telecom Business Specialist will be required to maintain and manage the telecommunications contract management lifecycles (Negotiate, Approve, Execute, Capture, Track and Analyze), and provide technical and analytical support for projects requested by the Business Units and Enterprise Technology management. The Sr. Telecom Business Specialist will also be responsible for Telecommunications Vendor Management and attend the Service Action Plan meetings, working with vendors to implement or improve business processes, expedite or escalate service orders and/or issues, and participate in quarterly performance review meetings. Additionally, the specialist will lead and create telecommunications strategic, tactical and operational plans, perform complex research and data gathering analysis, develop and manage project plans, and perform financial analysis. Technical and analytical support for medium to large projects including SD WAN will also be provided. The Sr. Telecom Business Specialist will interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Voice and Data Circuit Provisioning, Monthly Circuit Invoice Payment Processing via Tangoe Commcare Management Platform (CMP), Telecom Billing/Invoice audit and dispute resolution, Carrier Aging Report (AR) invoice/payment research and reconciliation, and Business Unit circuit inventory and monthly charge inquiries and support.

Requirements

Strong contract negotiation and contract management skills.
Previous exposure to financial accounting and financial systems.
Demonstrated knowledge of telecommunications technology and structure (Traditional Voice, VoIP, Cellular, MPLS, Ethernet, Private Line, Internet Access, Fiber Optic, Wavelength, DWDM, etc.).
Extremely good oral and written communication skills.
Excellent project management and organizational skills.
Excellent quantitative and analytical skills.
Excellent interpersonal and presentation skills.
Excellent problem-solving skills and strong business and financial acumen.
Demonstrated ability to work with management and engineering personnel at all levels.
Ability to work independently and to use common sense and sound technical judgment to complete assignments in a timely manner.
Ability to prioritize work assignments and focus on most critical projects.
Ability to work with minimal supervision.
Demonstrated spirit of cooperation and willingness to get the job done; ability to instill these values in others.
Bachelor's degree in computer science, management science, or communications engineering with 5 years progressive voice or data communications experience with CLEC or ILEC carriers including Local and Long Distance (LD) billing & provisioning experience.

Nice To Haves

MBA with experience in accounting, financial analysis and planning capacity, or related disciplines.

Responsibilities

Manage Disney’s global telecommunications environment (wireline and wireless) by organizing, analyzing and determining Business Unit requirements.
Translate Business Unit requirements into a contracted service with Telecommunications Service Providers.
Develop sustainable operational processes to manage the provisioning, billing and cost recovery of telecommunications services.
Maintain and manage the telecommunications contract management lifecycles (Negotiate, Approve, Execute, Capture, Track and Analyze).
Provide technical and analytical support for projects requested by the Business Units and Enterprise Technology management.
Be responsible for Telecommunications Vendor Management and attend the Service Action Plan meetings.
Work with vendors to implement or improve business processes, expedite or escalate service orders and/or issues.
Participate in the quarterly performance review meetings to provide feedback and suggestions for service improvement with each vendor.
Lead and create telecommunications strategic, tactical and operational plans.
Lead and perform complex research and data gathering analysis.
Develop and manage project plans.
Perform financial analysis.
Provide technical and analytical support for medium to large projects including SD WAN.
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Voice and Data Circuit Provisioning (Moves, Adds, Changes, Disconnects).
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Monthly Circuit Invoice Payment Processing via Tangoe Commcare Management Platform (CMP).
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Telecom Billing/Invoice audit and dispute resolution.
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Carrier Aging Report (AR) invoice/payment research and reconciliation.
Interface with the Cap Gemini Telecom Expense Management (TEM) department to manage Business Unit circuit inventory and monthly charge inquiries and support.