Senior Telecomm Engineer - Remote

UnitedHealth Group•La Crosse, WI

3d•Remote

About The Position

Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. To support this mission, OSIT has initiated a multi year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards Positions in this function are involved in various aspects of design, engineering and operations of the voice data networks and related equipment. Provide project planning, implementation and support of new network or voice systems and direct technical analysis of hardware, software or networks. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Undergraduate degree or equivalent experience
8+ years of experience in contact center technologies and telephony systems
4+ years of experience in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony
2+ years of experience with Amazon Connect and integrating telephony solutions
1+ year of experience in AI and GenAI technologies applied within contact center environments
Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform)
Proven solid programming skills in Python, Node.js, or Java
United States citizenship is required for this position
Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science or related field
Certifications such as AWS Certified Solutions Architect - Professional
3+ years of experience with vendors such Amazon and Microsoft
2+ years of experience with industry standards and best practices in contact center technologies
2+ years of experience with agile methodologies and DevOps practices
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Design, develop, and maintain Amazon Connect and supporting AWS services
Partner with product, engineering, security, and operations leaders to align platform capabilities
Develop and maintain application, technology, and data architecture
Create and maintain documentation and diagrams using tools such as Draw.io, PowerPoint, Word, Excel, Confluence, and Miro.
Work across major cloud platforms (AWS and Azure) and leverage cloud native technologies including Java, Azure services, Docker, Microservices/Spring Boot, and relational/NoSQL databases (MySQL, Elasticsearch, PostGreSQL)
Design and integrate REST APIs and manage API gateways
Enable real time data streaming and integrations using Kafka
Build and maintain observability solutions using Grafana
Drive innovation through the design and implementation of GenAI and AI/ML capabilities