Telecomm Operator

Albany Medical Center

2d • Onsite

About The Position

Telecomm Operator - Glens Falls Hospital 2:00pm - 10pm, must be able to work at least one weekend shift Must be able to adapt to a large, complex, multi-system healthcare environment, confer with both internal and external customers and manage expectations of a diverse and demanding constituency. Works independently on routine daily tasks. Ability to troubleshoot minor problems within Telecon applications and systems. Can function as a member of a larger team or lead small groups. Independently respond to Telecom application issues and provide resolution. Defines procedures for daily operational support. Maintain systems documentation. Learns user functions, organization and role in the AMC environment to the extent required. Performs at or above the Information Technology performance standards. Fulfills department requirements in terms of providing work coverage and administration notification during periods of personnel illness, vacation and education. Other duties or assignments as designated by management. Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: · Excellent health care coverage with no copay at Albany Medical Center providers · A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.

Responsibilities

• Adapt to a large, complex, multi-system healthcare environment
• Confer with both internal and external customers and manage expectations of a diverse and demanding constituency
• Work independently on routine daily tasks
• Troubleshoot minor problems within Telecon applications and systems
• Function as a member of a larger team or lead small groups
• Independently respond to Telecom application issues and provide resolution
• Define procedures for daily operational support
• Maintain systems documentation
• Learn user functions, organization and role in the AMC environment to the extent required
• Perform at or above the Information Technology performance standards
• Fulfill department requirements in terms of providing work coverage and administration notification during periods of personnel illness, vacation and education
• Other duties or assignments as designated by management

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees