Product Support Manager

Public Health Solutions • New York, NY

15h • Hybrid

About The Position

The Project Manager (PM) will be assigned to the Disease Control vertical within the Bureau of Enterprise Technology Business Solutions. Project Managers in the Disease Control group work on numerous projects related to disease prevention, emergency preparedness, and response. This role involves collaborating with public health officials, data analysts, and technology experts to develop and implement strategies for controlling and preventing disease outbreaks. Key responsibilities include managing project timelines, ensuring compliance with health regulations, and overseeing the integration of new technologies to enhance public health response capabilities. The PM will also play a crucial role in coordinating efforts during health emergencies, ensuring that resources are efficiently allocated and that response plans are effectively executed.

Requirements

• A baccalaureate degree or higher from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, product or project, process management, operations.
• A baccalaureate degree from an accredited college in any field and eight years of satisfactory full-time experience related to information technology service management, product or project, process management, operations.
• Education and/or experience which is equivalent to "1" or "2" above.

Nice To Haves

• 7+ years of experience in a role as IT project manager leading complex, enterprise-wide technical and/or business initiatives.
• 7+ years of experience with managing SDLC Waterfall and/or Agile methodology projects.
• 7+ years of experience in creating project management artifacts (project charter, project plan, timelines (MS Project or other project management software), requirements documents, project and resource planning, deployment plans, support plans, conversion plans.
• 5+ years in gathering requirements, business analysis, use cases and creating functional requirements documents.
• 4+ years of experience managing web-based applications especially .net and java web-based solutions using SQL Server 2008 and above.
• 4 + years in vendor management.
• Adept working with multidisciplinary IT teams (Security, Infrastructure etc)
• Experience working on, Cloud Applications, CRM Platforms (Salesforce.com, Dynamics)
• Experience working with City of New York agencies is a plus but not mandatory.
• Experience with programming in .net and/or java web-based applications is a plus but not mandatory.
• PMP certification preferred but not mandatory.
• Public health experience is a plus, but not mandatory.

Responsibilities

• Manage and maintain existing integrated systems
• Manage and monitor data flow to ensure data integrity and reliability
• Manage full project lifecycle and ensure successful project completion.
• Provide vendor management from start to completion of project.
• Serve as primary contact across all stakeholders for the project.
• Understand clients' business processes to better guide them on technology decisions
• Provide guidance on best solution to streamline or process re-engineer their current operations
• Conduct JAD sessions or workshops with business users to elicit information regarding their needs and requirements for existing or new systems
• Develop functional requirement documents for small and medium projects.
• Manage the project’s budget and vendor contracts.
• Execution of project from start to finish and meet with key stakeholder to understand current operations
• Maintain and update the project schedule on a regular basis.
• Facilitate communication across the project’s interdisciplinary IT teams and Subject Matter Experts.
• Conduct status meetings. Assure proper articulation and reporting of project status to stakeholders and executive management.
• Identify and manage risks and issues, develop contingency plans, and take corrective actions.
• Manage and utilize resources across projects.
• Manage stakeholder communication.
• Create Presentations and Conduct Demos of systems/applications for projects and Stakeholders.

Benefits

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing training and continuous opportunities for professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level