Product Support Manager

Blue Bird Corporation•Macon, GA

6d•Remote

About The Position

Responsible for achieving parts & service sales goals. Liaison between Blue Bird Corporation and dealer / fleet parts and service departments. Work with assigned dealer/fleet customers to develop, implement and execute Parts & Service Business Plans. Identify and report competitive market intelligence and customer feedback to drive business development opportunities.

Requirements

Experience selling replacement parts directly to dealers / parts distributors
Excellent oral and written communication is required
High level proficiency in Microsoft Office including Word, Excel, Power-Point, Outlook and have the aptitude to learn proprietary systems quickly such as LN and Power BI is required
Self-motivated, able to work in an environment with limited direct supervision
Must be able to collaborate with co-workers in the field (Regional Sales Mgr., Director of Dealer Development, Field Service Engineer, Alternative Fuel Reps,) and at corporate (Customer Support Representatives and Blue Bird Management)
Extensive sales or marketing experience in the automotive, medium/heavy truck or school bus industry is desirable
Demonstrate a high level of energy, drive, enthusiasm, initiative, commitments, professionalism and a positive attitude
Strong relationship building skills
Ability to work proficiently on a cross functional team to achieve project goals
Excellent people, time management, communication (verbal and written), customer service and interpersonal skills
Problem solving, negotiation and facilitation skills
Ability to understand and follow written and oral instructions, with acute attention to detail
Bachelor’s degree in business administration, Data Science, Engineering, Marketing or any other related field
3+ years of Regional/Territory sales management experience
If no degree, 8+ years of experience
S. Passport and valid Driver’s license
All candidates must be a U.S. citizen or permanent resident

Nice To Haves

Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours to help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

Responsibilities

Liaison between Blue Bird Corporation and its dealers in a specified geographic region.
Assist dealers/fleet customers in developing an annual business plan designed to achieve or exceed the annual target levels
Set sales and service business targets for dealers / fleet accounts and monitor performance metrics.
Visit each dealer at least twice a year with most dealers being visited quarterly. Address dealer issues and concerns as required and/or develop action plans to resolve issues and concerns through assignment to other Blue Bird team members.
Provide product, systems and sales training to dealers and end customers, as required
As required facilitate new dealer start-ups and dealer closures
Provide corporate with market intelligence to respond to competitive threats
Monitor dealer/fleet service operations and policies to ensure they are adhering to Blue Bird standards including complete market coverage (including the use of mobile service vehicles and Authorized Repair Centers), technician training certifications and facility requirements
Monitor dealer/fleet parts operations and policies to ensure they’re adhering to Blue Bird standards including sales per UIO, staffing, parts delivery, use of sales flyers and the participation in Blue Bird Corporate programs
Manages and administers goodwill for the respective AOR assigned
Develop and maintain healthy, professional and productive relationships with dealer/fleet personnel.
Communicate & share lessons learned to improve dealer performance to benchmark standards.
Provide pricing assistance to dealers as necessary to meet competitive situations while maintaining the required gross margins.
Ability to handle diverse assignments simultaneously; work within deadline driven environment; Willing to work flexible hours often in excess of 40 hours/week.
PSM to communicate and coordinate with the Aftermarket team on dealer/fleet initiatives to maximize the effectiveness of regional parts and service organizations.
PSM will regularly communicate with the Regional Sales Manager (RSM)(s) to ensure prompt resolution of service issues maximizing customer service support and satisfaction levels.