Technical Product Support Manager

Forterra•Clarksburg, MD

1d•$140,000 - $185,000•Onsite

About The Position

Forterra is seeking a Technical Product Support Manager to serve as a central technical leader for the lifecycle support of our fielded products. In this role, you will oversee configuration management, sustainment planning, and obsolescence mitigation while working cross-functionally with engineering, supply chain, program teams, and field service. You’ll act as the go-to technical liaison for customers, drive continuous improvement initiatives, and ensure product readiness through hands-on problem-solving and operational support. This is a dynamic, fast-paced role based on-site at our Clarksburg, MD facility—ideal for a detail-oriented technical professional with at least 5 years of relevant experience and a strong background in engineering or related fields. What You'll Do The Technical Product Support Manager serves as the central technical point of contact for the comprehensive lifecycle support of fielded products. This role ensures sustained operational readiness, drives continuous improvement, and bridges cross-functional teams—including engineering, supply chain, program management, and field service—to deliver seamless product support for both customers and internal stakeholders.

Requirements

Must have a Bachelor’s degree in Engineering or a related technical field
Minimum of 5 years of experience in technical product support, sustainment engineering, lifecycle management, or a related field
Strong organizational and project coordination skills with exceptional attention to detail
Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
Excellent communication skills, capable of engaging both technical teams and executive stakeholders

Responsibilities

Own the full sustainment lifecycle for deployed systems, ensuring product performance, reliability, and customer satisfaction
Support provisioning, level-of-repair analysis, and PHS&T activities to enable effective DoD supply chain integration
Identify and mitigate sustainment risks during new product gate processes
Lead internal configuration change management processes and Engineering Change Proposal (ECP) coordination with stakeholders
Partner with Hardware Product Development to prepare source technical data and drawings in support of new programs, field modifications, and Technical Manual updates
Collaborate with Supply Chain and Program Teams to analyze and report obsolescence risks
Develop mitigation strategies and assess impacts to program schedules, costs, and production readiness
Act as a technical liaison to Field Service teams, providing engineering triage and support for operational-level maintenance and technical information requests
Participate directly in problem-solving to enhance operational efficiency and mission success
Drive continuous improvement initiatives across operations workflows and support new process rollouts
Ensure seamless program execution by managing multiple tasks, shifting priorities, and cross-functional dependencies
Utilize digital tools such as spreadsheets, NetSuite, Arena, and Jira to track, document, and report on technical and programmatic activities