IT asset management--Inperson

GoIntellects Inc.•Washington, DC

19d•$80 - $85•Onsite

About The Position

The DC Government is seeking a skilled Telecom and Network Technician with extensive experience in IT asset management and network support. This role involves administering key IT management platforms such as Kaseya, Oomnitza, and Intune, providing technical support to end-users, and maintaining telecommunication systems. The ideal candidate will have a strong understanding of IT asset management principles, excellent problem-solving skills, and the ability to collaborate effectively with various IT teams.

Requirements

Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support.
Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels.
Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects.
Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.

Nice To Haves

Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred.
Bachelor’s in Business Administration, Economics: 3 years (Preferred)
Technical SME or IT asset management & network support.: 10 years (Preferred)
compliance, lifecycle management,industry best practices: 4 years (Preferred)
Strong analytical and problem-solving skills: 5 years (Preferred)
Demonstrated leadership abilities: 4 years (Preferred)
IAITAM Certified Asset Management Professional cert: 4 years (Preferred)
Microsoft Certified: Modern Desktop Administrator Associate: 3 years (Preferred)

Responsibilities

Administer Kaseya IT management platform for endpoint monitoring, policy configuration, and issue resolution.
Manage Oomnitza integrations with other IT systems for streamlined asset tracking and reporting.
Administer and configure Microsoft Intune for endpoint management, including MDM/MAM policies, app deployment, and security settings.
Provide technical assistance to end-users for hardware and software issues across desktops, laptops, and mobile devices.
Support device deployment, imaging, and configuration.
Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
Monitor system performance, identify and resolve issues, and recommend improvements.
Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
Generate regular reports on IT asset usage, endpoint compliance, and system performance.
Install, configure, and maintain Avaya phone systems.
Manage, test, and troubleshoot analog and digital fax lines.
Monitor voice and data lines, coordinating with external telecom carriers.
Handle moves, adds, and changes (MACs) for all staff extensions and telecommunications hardware.
Support Qmatic customer journey and queue management systems, including troubleshooting system endpoints.
Coordinate with IT and facility stakeholders for seamless integration of Qmatic software.