Teen Program Manager

Youth Haven, Inc. • Naples, FL

1d

About The Position

The Teen Program Manager provides leadership, supervision, and operational oversight for Youth Haven’s Homeless Teen Transitional Cottage, ensuring a safe, structured, trauma-informed environment and high-quality services. The role also supports outreach to teens and young adults as they work toward safety, stability, and independence. Guided by Youth Haven’s core values, the manager promotes a nurturing and compassionate approach while maintaining compliance with Department of Children and Families (DCF), Council on Accreditation (COA), and other contractual and regulatory requirements.

The position requires integrity in managing confidential information and leading diverse teams. In collaboration with internal departments and community partners, the Teen Program Manager advocates for teens and young adults and supports meaningful stakeholder engagement. The role promotes operational effectiveness, compliance, continuous program improvement, and high standards of service.

Requirements

• Bachelor’s degree from an accredited college or university.
• At least two years of experience in non-profit program management.
• Experience working with teens and/or young adults.
• Ability to foster teamwork and interagency collaboration.
• Excellent interpersonal, writing, and public speaking skills.
• Excellent organization and time-management skills, strong attention to detail, individual initiative, and creativity.
• Valid Florida Driver’s License with an acceptable driving record.
• Must complete fingerprinting, drug testing, and pre-employment background screening.

Responsibilities

• Model Youth Haven’s core values by promoting compassion, integrity, teamwork, and accountability in daily operations.
• Ensure compliance with Youth Haven, DCF, COA, state, federal, and local contractual requirements.
• Collaborate with the Management team to develop, implement, and evaluate program goals and strategic initiatives.
• Provide day-to-day campus leadership and supervise approximately 12 Youth Empowerment Mentors and 2 Case Managers at Rob’s Cottage, including guidance, support, and performance feedback.
• Support interviewing, onboarding, and orientation of new Youth Empowerment Mentors and Case Managers.
• Assist with staff performance management, including evaluations, coaching, corrective action, and training compliance.
• Develop and maintain weekly Rob’s Cottage schedules.
• Ensure appropriate staffing ratios and coverage at the cottage and during activities.
• Assist with on-call support for urgent program concerns.
• Coach staff in trauma-informed practices emphasizing respect, collaboration, and cooperation when working with teens and young adults.
• Attend WELLE train-the-trainer, Collaborative Problem Solving, and/or other training programs as requested.
• Participate as an active member of the interdisciplinary team, collaborating with clinical, case management, direct care, facilities, and food program staff.
• Oversee cottage inventories, required logs, documentation, and safety practices, including room checks, safety plans, food safety and storage, supply management, and cottage checklists.
• Oversee the referral, intake, and placement process for homeless teens and young adults.
• Develop and strengthen a comprehensive life skills program with the team to support youth independence and successful transitions.
• Support outreach initiatives and program expansion aligned with organizational goals and community needs.
• Represent Youth Haven externally and build and maintain collaborative relationships with community partners and stakeholders.
• Participate in audits, monitoring reviews, and Performance Quality Improvement (PQI) initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager