Teen Outreach Program Senior Facilitator

Chsfl•West Palm Beach, FL

1d•Onsite

About The Position

The Senior Teen Outreach Program Facilitator is accountable for providing leadership and operational support to ensure the successful implementation and sustainability of the Teen Outreach Program (TOP). Working in partnership with the TOP Coordinator, this role supports program quality, facilitator development, training coordination, and continuous improvement efforts across CHS TOP clubs. Overall, the Senior Teen Outreach Program Facilitator contributes to CHS’s strategic objective of reimagining what true community impact means by creating the foundation for every child, every dream, every future.

Requirements

Bachelor’s degree in business or a Human Services related field from an accredited university, required.
Must successfully complete Teen outreach program train the trainer certification within 90 days of hire.
Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.
One-year supervisory or lead experience.
Three years’ experience in human services, case management, organizational development, social work, research, finance, or other related experience required.
Knowledge of: Community Solutions Teen Outreach Program general principles, practices, and performance standards.
Knowledge of: Various community resources and networks to enhance client experiences and results.
Knowledge of: General confidentiality requirements and ethical standards in handling sensitive client-related and other data.
Understand that Facilitators are mandated reporters as per Civil Service Commission (CSC), Palm Beach County School District and Department of Children and Families guidelines.
Understand and exemplify High Quality Facilitation (HQF).
Demonstrate CHS Core Behaviors: Caring – Demonstrate active empathy, kindness, and compassion in every interaction, while setting healthy limits and boundaries with clients.
Demonstrate CHS Core Behaviors: Client-Focused – Provide high levels of customer service, exercising discretion/diplomacy while acting to protect clients when necessary.
Demonstrate CHS Core Behaviors: Curious – Exhibit willingness to explore/reframe problems as opportunities, using good judgement to solve practical problems.
Demonstrate CHS Core Behaviors: Committed – Manage multiple priorities while taking initiative to achieve to desired results and outcomes.
Demonstrate CHS Core Behaviors: Accountable – Meet critical deadlines, while maintaining high attention to detail and accuracy.
Proficient – Undertake job duties with minimal supervision, using general office tools, including MS Office Suite and Teams.
Demonstrate CHS Core Behaviors: Resourceful – Accomplish tasks with available resources, stewarding CHS resources appropriately.
Demonstrate CHS Core Behaviors: Team Player – Collaborate and work well with colleagues, contributing to positive morale and spirit within the team.
Demonstrate CHS Core Behaviors: Coalition Builder – Establish internal and external connections to collaborate on shared goals.
Demonstrate CHS Core Behaviors: Inclusive – Interact effectively with others, being sensitive to differences in attitudes, styles, cultures, and socioeconomic backgrounds.
Demonstrate CHS Core Behaviors: Excellence-Driven – Is present and prepared, delivering high-quality work.
Demonstrate CHS Core Behaviors: Leader – Exhibit a professional presence, demonstrating strong interpersonal and communication skills with unwavering Respect , Integrity, and Dedication to the CHS mission.

Responsibilities

Provides leadership and operational support to ensure the successful implementation and sustainability of the Teen Outreach Program (TOP). Working in partnership with the TOP Coordinator, this role supports program quality, facilitator development, training coordination, and continuous improvement efforts across CHS TOP clubs.
Coordinate, schedule, and handle all logistics for successfully implemented Teen Outreach Program® Facilitator trainings.
Communicate to Wyman technical assistance needs of Provider Organizations and Facilitators as determined through site visits.
Maintain professional and open communication with the TOP replication partner and Wyman.
Deliver weekly TOP sessions at designated school sites per fidelity standards, know and deliver lessons with accuracy.
Coordinate community service learning (CSL) opportunities and provide overall support to enrolled teens.
Distribute Pre/Post surveys to consented teens and complete facilitator logs.
Enter consented and enrolled teens into Health Beginning Data System (HBDS), Wyman Connect, and/or CIS Connect, as applicable.
Discharge inactive teens from Wyman connect, CIS Connect, and update the discharged teens log.
Recruit teens by actively recruiting candidates currently seeking jobs and utilizing passive recruiting methods to attract talent who are not searching but open to opportunities.
Keep track of attendance, ensure attendance meets fidelity standards, and notate/communicate change in attendance.
Transport consented teens off-site for events and projects.
Distribute appropriate permission slips to teens for community service learning CSL events and projects.
Complete quarterly reports and all required trainings by designated deadlines.
Co-facilitate with a teammate or assume facilitation responsibilities as a substitute when necessary.
Report any challenges to coordinator and collaborate regarding cancellation and/or rescheduling of clubs.
Shop monthly for snacks and clean designated storage area.
Shop for supplies for CSL projects, keep track of receipts, and ensure use of tax exempt at all times for company purchases.
Other duties as assigned may include communication with clients, join meetings, mandatory updates and reporting to partners and funder, ensure that the program remains in accordance with contract and deliverables, fully complete the monthly PPR document, monthly upload of the Wyman Fidelity Report.
Attend Coordinator’s Exchange and other professional development required of the coordinator.
Contribute to a positive, engaging work environment.
Develop a strong knowledge base and stay current on job-related issues, best practices, and trends.
Participate actively in departmental meetings, training, and education, as well as the quality process.
Comply with CHS’s code of conduct, policies, procedures, and other obligations.
Assist with training other team members and providing back-up when necessary.
Pick up projects on the fly; perform other duties as assigned from time to time.