Technology Workplace Specialist

Smith & Howard•Richmond, VA

About The Position

In our Technology Workplace Specialist role, you will support the full lifecycle of employee technology needs, from onboarding to offboarding, while ensuring smooth daily operations of our workplace technology environment. The ideal candidate will have proven expertise in Office 365, SharePoint, and general application administration, along with a strong background in end-user technology support.

Requirements

3+ years of experience in Technology Operations, IT Support, or similar role.
Hands-on experience with SharePoint administration (permissions management, site design, content deployment, workflows).
Proficiency in Microsoft 365 ecosystem (Teams, Outlook, OneDrive, Intune).
Strong understanding of user account management (Active Directory / Azure AD).
Familiarity with workplace technology hardware (printers, scanners, AV/meeting room systems).
Excellent problem-solving, communication, and documentation skills.

Nice To Haves

Strong ability to work independently and self-sufficiently in a fast-paced environment.
Excellent communication and collaboration skills, with the ability to explain technical solutions to non-technical users.
Previous experience supporting a hybrid workforce (in-office and remote employees).
Hands-on knowledge of Intune and Windows Autopilot for device provisioning and management.
Familiarity with ticketing/ITSM tools (FreshService, Jira, or similar) and escalation workflows.
Solid troubleshooting skills across hardware, software, and networking layers.
Exposure to automation or scripting tools (e.g., PowerShell, Power Automate) a plus.
Hands-on experience with industry-standard platforms, including Wolters Kluwer, CaseWare, and Thomson Reuters, is highly desirable

Responsibilities

Provide comprehensive support and maintenance for endpoint technology, including the administration, deployment, and upkeep of laptops, monitors, docking stations, peripherals, and applications, to ensure seamless user experiences and operational efficiency
Manage and troubleshoot audio-visual and video conferencing systems in meeting rooms to ensure smooth collaboration experiences.
Oversee and track IT inventory (laptops, accessories, workplace devices) and coordinate equipment refreshes or replacements.
Handle employee onboarding and offboarding, including laptop imaging, account provisioning, and access deactivation.
Perform laptop builds, software installations, and user account creations across Microsoft 365 and other enterprise platforms.
Act as primary point of contact for workplace technology support, ensuring timely resolution of in-office issues.
Document IT processes and provide knowledge-sharing materials for both team use and end-user support.
Administration and support of tax and assurance software applications.