Technology Transformation Change and Communications Lead

Charles Schwab Inc.•Southlake, TX

1d•$151,000 - $166,000•Onsite

About The Position

At Schwab Technology Services, the Senior Manager, Technology Transformation Content & Change Lead joins the BOET OCIO team to help employees and leaders understand and act on complex technology transformation priorities. The role leads content strategy and editorial planning, translating business impact analysis, transformation decisions, and technical concepts into clear narratives, executive communications, presentations, digital content, leader materials, and adoption resources. Working closely with the Transformation Management Office, change partners, subject matter experts, and business and technology leaders, the role supports initiatives involving operating model transformation, AI, enterprise delivery enablement, global workforce, and vendor management. The role identifies audience needs, strengthens readiness and adoption, and enables leaders to communicate change effectively as priorities, stakeholder needs, and transformation timelines evolve. The selected candidate is expected to work on site in the specified location(s). The role is eligible for bonus or incentive opportunities in addition to the salary range.

Requirements

5–10 years of experience in strategic communications, content strategy, content development, organizational change management, or a related field.
Demonstrated success creating executive and employee content for complex technology, business, or organizational transformations.
Exceptional writing, communication, storytelling, and content development skills across multiple channels and audiences.
Experience conducting or supporting business impact analysis and translating findings into targeted communications and change support.
Working knowledge of change management, including stakeholder analysis, readiness, engagement, adoption, and reinforcement.
Ability to use problem solving and sound decision making to translate complex, technical, or evolving information into clear, practical content.
Strong project management skills, including managing concurrent deliverables, priorities, stakeholders, and review cycles.
Demonstrated cross-functional collaboration and stakeholder management skills with senior leaders, subject matter experts, program teams, and change partners.

Nice To Haves

Experience supporting operating model, enterprise technology, AI, global workforce, vendor, or delivery transformation initiatives.
Experience within financial services, enterprise technology, or another large, highly matrixed organization.
Experience developing leader toolkits, executive presentations, digital content, campaigns, learning or enablement materials, and multimedia content.
Familiarity with change management frameworks, readiness assessments, communication measurement, and adoption metrics.
Experience partnering with a transformation management office or similar program governance structure.
Strong adaptability when responding to evolving priorities, stakeholder needs, transformation decisions, and timelines.

Responsibilities

Lead content strategy and editorial planning for technology transformation priorities.
Translate business impact analysis, transformation decisions, and technical concepts into clear narratives and communications.
Develop executive communications, presentations, digital content, leader materials, and adoption resources.
Work with the Transformation Management Office, change partners, subject matter experts, and business and technology leaders.
Support initiatives related to operating model transformation, AI, enterprise delivery enablement, global workforce, and vendor management.
Identify audience needs and strengthen readiness and adoption.
Enable leaders to communicate change effectively.
Manage concurrent deliverables, priorities, stakeholders, and review cycles.
Maintain clarity and alignment as priorities, stakeholder needs, and transformation timelines evolve.