Change and Communications Lead

Charles Schwab Inc.•Southlake, TX

1d•$91,800 - $204,100•Onsite

About The Position

Schwab Technology Services supports the firm through technology and creative problem-solving that help deliver world-class experiences. As a Senior Manager, Change and Communications Lead within the BOET OCIO team, you’ll help turn complex transformation activity into clear, coordinated experiences that enable leaders and employees to understand, navigate, and adopt change. You’ll connect change, communications, training, and leadership engagement across multiple workstreams, translating complex inputs into actionable plans, executive-ready communications, and practical learning content. Through Change Management, Communication, Stakeholder Management, and Cross-Functional Collaboration, you’ll strengthen readiness, surface dependencies and risks, and help teams make informed decisions. Success requires strong Problem Solving, Adaptability, Organization, and Attention to Detail as priorities evolve, ensuring transformation efforts remain aligned and focused on meaningful outcomes.

Requirements

Demonstrated experience leading or supporting complex change management, communications, training, or transformation initiatives
Strong Communication and Written Communication skills, with demonstrated ability to create clear, polished content for executives, leaders, and broad employee audiences
Strong Problem Solving and Decision Making skills, with the ability to translate complex changes and fragmented information into actionable insights and practical content
Demonstrated Stakeholder Management and Cross-Functional Collaboration skills across business and technology teams
Strong Organization and Attention to Detail, with demonstrated ability to coordinate multiple workstreams and competing priorities
Demonstrated Adaptability in responding to changing priorities, emerging risks, and delivery needs

Nice To Haves

Experience supporting enterprise-scale or technology transformation initiatives
Familiarity with Change Management frameworks and transformation communication practices
Experience developing executive-ready presentations, leadership communications, learning materials, or stakeholder engagement content

Responsibilities

Help turn complex transformation activity into clear, coordinated experiences that enable leaders and employees to understand, navigate, and adopt change.
Connect change, communications, training, and leadership engagement across multiple workstreams.
Translate complex inputs into actionable plans, executive-ready communications, and practical learning content.
Strengthen readiness, surface dependencies and risks, and help teams make informed decisions through Change Management, Communication, Stakeholder Management, and Cross-Functional Collaboration.