Technology Training Specialist

Victoria Police Department•Victoria, BC

1d•CA$48•Onsite

About The Position

The Technology Training Specialist is responsible for delivering comprehensive training programs on various technologies used by the Victoria Police Department to expand our current capabilities and ensure consistency and quality. The role provides expert services as a centralized training resource, assisting in the development and deployment of learning content across the organization, largely focusing on line-of-business applications, but also other provincial-wide systems and internal processes. They will develop training plans and for multiple technology projects, including major upgrades and new applications. The successful candidate will be a skilled communicator with a passion for technology and the ability to effectively educate officers and civilian staff of all technical skill levels. This role requires a strong understanding of adult learning principles and the unique operational demands of a modern police service.

Requirements

Extensive experience (2-5 years) delivering learning and development programs.
Excellent communication skills, both written and verbal, as well as strong facilitation skills.
Excellent analytic skills and the ability to organize and express ideas clearly
Excellent attention to detail.
Excellent organizational skills and ability to manage multiple projects within established deadlines in a fast-paced environment.
Strong project management and change management experience.
Strong proficiency in Microsoft 365 environment and product suite.
Experience with Learning Management Systems.
Training facilitation skills.
Degree or Diploma or Certification in a related field. (minimum 2 years)
Minimum of 4 years of related experience, or an equivalent combination of education and experience.
Required to obtain enhanced security and criminal record clearance.
Required to sign attestation of confidentiality.

Nice To Haves

Technical writing experience preferred.

Responsibilities

Knowledge of how to work with subject matter experts to research and obtain information on existing training content (business analysis, needs assessments, gap analysis), and to work with business units to determine their learning and development needs
Ability to build personal technical expertise on the systems used by VicPD and the ability to acquire new knowledge and process understanding.
Experience to be an expert resource in the evaluation, planning, and development of training needs
Develop and deliver training programs utilizing multiple media and formats including Learning Management System (LMS) content, video, written training documentation and in-person, classroom training.
Create the overall technology training program for VicPD, to include all major projects, as they occur. Act as the Technology Training lead, attending all project meetings, planning for training, developing training plans and delivering (or planning the delivery of) training.
Create Change Management strategies, working with the IT Manager, to ensure employee engagement in new and existing applications.
Act as the subject matter expert and maintain the Learning Management Systems (LMS) used by VicPD.
Develop and maintain training materials (guides, manuals, presentations, videos, simulations) for a variety of technology platforms.
Deliver instructor-led training sessions, webinars, and on-demand learning modules to officers, civilian staff, and potentially external partners.
Adapt training content to meet the needs of diverse learners and skill levels.
Conduct needs assessments to identify technology training gaps and recommend solutions.
Evaluate training effectiveness through feedback, testing, and performance analysis, and make necessary adjustments to programs.
Provide first-level support to trainees experiencing technical difficulties during training.
Escalate complex technical issues to the appropriate IT support teams.
Stay current on the latest technology updates, software releases, and system enhancements.
Maintain a thorough understanding of all technologies supported by the department, including functionality, security protocols, and best practices.
Act as a subject matter expert (SME) for assigned technology platforms.
Assist in the testing of new technologies and software before deployment.
Maintain accurate training records and attendance logs.
Contribute to the development of standard operating procedures (SOPs) related to technology usage.
Prepare reports on training activities and outcomes.
Work closely with IT staff, subject matter experts, and training personnel to ensure consistent and effective training delivery.
Participate in project teams related to technology implementation and upgrades.
Maintain a working knowledge of relevant policing procedures and legislation.
Perform related duties where qualified.