Technology Systems Specialist

SAFETY SERVICES COMPANY•Gilbert, AZ

3d•$55,000 - $65,000•Onsite

About The Position

The Technology Systems Specialist is responsible for maintaining, securing, and supporting the organization's technology infrastructure. This role serves as a key resource for cybersecurity operations, end-user support, hardware lifecycle management, and data center/server room operations. The specialist proactively protects company systems and data, responds to technical issues, manages technology assets, and ensures critical infrastructure remains secure, reliable, and operational.

Requirements

Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field, or equivalent work experience.
1-3 years of experience in IT support, systems administration, cybersecurity, or related technology roles.
Knowledge of Windows operating systems, Active Directory, Microsoft 365, networking fundamentals, and endpoint management.
Understanding of cybersecurity principles including access control, vulnerability management, incident response, and security monitoring.
Experience using Help Desk or ticket management systems.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service abilities.
Knowledge of regulatory compliance frameworks and security standards.

Responsibilities

Own and manage the organization's cybersecurity program and SOC 2 compliance initiatives.
Implement, monitor, and maintain security controls to protect company systems, data, and assets.
Manage and maintain AWS security posture, including administration and optimization of Security Groups, network access controls, and IAM policies to enforce least-privilege access and protect critical cloud resources.
Conduct risk assessments, vulnerability management, and incident response activities.
Develop and maintain security policies, procedures, and documentation.
Ensure ongoing compliance with SOC 2 requirements through evidence collection, control monitoring, and audit coordination.
Lead internal and external security audits and remediation efforts.
Manage third-party/vendor security assessments and risk reviews.
Monitor security metrics and provide regular reporting to leadership.
Drive continuous improvement of the organization's security posture and compliance program.
Serve as primary point of contact for IT support requests and technology-related incidents.
Respond to, prioritize, and resolve Help Desk tickets in accordance with service level expectations.
Troubleshoot hardware, software, network, and connectivity issues.
Provide technical assistance and training to employees regarding hardware, software, and technology best practices.
Support user onboarding and offboarding activities, including account provisioning and equipment deployment.
Manage the full lifecycle of company technology assets, including procurement, inventory tracking, deployment, maintenance, and retirement.
Configure, deploy, and maintain desktops, laptops, monitors, peripherals, and related equipment.
Maintain accurate inventory records, asset assignments, warranty information, and replacement schedules.
Coordinate equipment distribution, retrieval, upgrades, and replacements for employees.
Maintain server rooms, network closets, and data center environments to ensure optimal performance, organization, and security.
Monitor critical infrastructure including servers, network equipment, UPS systems, environmental controls, and backup systems.
Perform routine inspections to verify equipment health, cable management, power availability, cooling performance, and physical security controls.
Support backup, recovery, and system availability processes.