Associate Technology Systems Specialist - PRN

Sanford Health•Sioux Falls, SD

17h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves building and maintaining trust in Sanford as an industry leader in service and technology, utilizing communication, training, and problem-solving skills to meet the technology needs of guests and employees. It requires general networking, unified communications, and technology systems support, along with knowledge of commonly used concepts, practices, and procedures within the technology field. The specialist will approach customers with knowledge, empathy, tech-savviness, and happiness to provide an exceptional experience. Duties include consistent interaction with team members, patients, families, and other guests; troubleshooting company-owned and personal devices; replacing company-owned devices when necessary; and assisting customers with best practices and productivity tips. A passion for excellent customer service that exceeds expectations is essential. The ability to communicate across all generations, functions, settings, regions, and levels within the organization is required. The position necessitates on-site support in multiple clinical and non-clinical departments and facilities, including patient rooms, the emergency department, and other patient care areas. Technical knowledge includes supporting technology devices or software packages unique to individual or departmental needs while maintaining Sanford technology standards. The specialist must learn and maintain specific hardware/software knowledge, including the configuration and maintenance of personal computers and related operating systems and applications. The role involves working with multiple departments and facilities to provide necessary support, installation, and troubleshooting of hardware and software standards. Demonstrated ability to problem-solve and communicate is crucial. Knowledge of the latest mobile and end-user computing technologies is required, as is assisting in training and educating customers. Building lasting relationships with customers by understanding their situations, needs, work styles, challenges, and satisfiers is key. A motivation to learn, an aptitude for acquiring new skills, and personal accountability are necessary.

Requirements

Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field.
Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience.
Must be knowledgeable in the latest mobile and end-user computing technologies.
Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.
Valid Driver’s License required.
Must maintain a good driving record.

Nice To Haves

Associate's degree in computer related field preferred.

Responsibilities

Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none.
Consistent interaction with our customers (team members, patients, families and other guests of Sanford).
Troubleshoot company owned and personal devices.
Replace company owned devices when necessary.
Help customers with best practices and productivity tips.
Communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers.
Provide on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.
Support technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards.
Learn and maintain specific hardware/software knowledge.
Configuration and maintenance of personal computers and related operating systems and applications.
Work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.
Problem solve and communicate.
Assist in training and educating customers.
Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers.