Associate Technology Systems Specialist - PRN
About The Position
Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas. Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards. Demonstrated ability to problem solve and communicate. Must be knowledgeable in the latest mobile and end-user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.
Requirements
- General networking, unified communications, and technology systems support.
- Knowledge of commonly used concepts, practices and procedures within the technology field.
- Passion for providing excellent customer service that goes above and beyond expectations.
- Ability to communicate across all generations, functions, settings, regions, and levels within the organization.
- Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs.
- Knowledge of the configuration and maintenance of personal computers and related operating systems and applications.
- Demonstrated ability to problem solve and communicate.
- Knowledgeable in the latest mobile and end-user computing technologies.
- Motivation to learn, an aptitude for acquiring new skills, & be personally accountable.
- Valid Driver’s License required.
- Must maintain a good driving record.
Nice To Haves
- Associate's degree in computer related field preferred.
Responsibilities
- Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none.
- Troubleshoot company owned and personal devices.
- Replace company owned devices when necessary.
- Help customers with best practices and productivity tips.
- Communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers.
- Provide on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.
- Support technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards.
- Learn and maintain specific hardware/software knowledge.
- Configure and maintain personal computers and related operating systems and applications.
- Work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.
- Assist in training and educating customers.
- Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
