Technology Systems Specialist
About The Position
The Technology Systems Specialist provides tier two and tier three technology support for Jefferson’s College of Nursing at its Lehigh Valley location in the Center for Healthcare Education building. The role supports and maintains computers (Windows and Mac), audiovisual systems, Wi-Fi, mobile devices, printers, licensed software, classroom technologies, and other peripherals. It also provides technology-related support to College of Nursing faculty, staff, and students for the functioning of the college, its programs, and events. The specialist works in coordination with Information Systems and Technology (IS&T) staff and serves as a liaison among College of Nursing faculty and staff, IS&T, and the Academic Commons to resolve technology issues. The role requires strong customer service, communication, organizational, and interpersonal skills, the ability to manage multiple demands and projects, and the ability to work independently or as part of a team. The specialist meets regularly with IS&T staff to plan ongoing work and help keep the Lehigh Valley location operating optimally, and is expected to pursue continuing education and professional development.
Requirements
- Bachelor’s degree in computer or information science, or a related field.
- At least two years of experience in a technology support role or equivalent.
- Proficiency with Microsoft O365 solutions, specifically Teams and SharePoint.
- Proficiency in using and troubleshooting computers, network access, printers, and audiovisual technology.
- Ability to adapt to a fluid work environment and manage multiple demands and projects.
- Excellent verbal and written communication, interpersonal, organizational, and customer service skills.
- Ability to build successful relationships and work as a team member or independently on assigned projects or tasks.
- Professional appearance and attitude while on campus and performing job duties.
Nice To Haves
- Technology certifications, such as Microsoft, CompTIA, or Cisco certifications.
- Experience in an education setting.
- Desire to learn and develop within the Microsoft Power Platform, including Power Apps, Power Automate, and Power BI.
- Commitment to ongoing professional growth through continuing education and professional development.
Responsibilities
- Provide technology support to College of Nursing faculty, staff, and students.
- Install, maintain, and troubleshoot College of Nursing computing equipment and learning technologies in coordination with IS&T staff.
- Support and troubleshoot computers, network access, printers, and audiovisual technology, including screen casting, speaker systems, projectors, and microphones.
- Liaise among College of Nursing faculty and staff, IS&T, and the Academic Commons to support effective and timely resolution of technology-related issues.
- Collaborate and communicate frequently with the College of Nursing’s Academic Strategy team.
- Meet regularly with IS&T staff to plan ongoing work and assistance for the Lehigh Valley location.
- Participate in assigned projects, activities, duties, and responsibilities.
- Perform related duties as assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
