Technology Specialist

DHRM•Richmond, VA

1d•Hybrid

About The Position

The Science Museum of Virginia is looking for a Technology Specialist who brings a collaborative, solution-focused mindset and a passion for exceptional service. In this hands-on role, you’ll keep technology running across the Museum—from troubleshooting at a colleague’s desk to supporting audiovisual systems and developing creative solutions that keep workflows moving smoothly. You’ll be a trusted technology resource for staff and visitors, primarily based in Richmond, with occasional travel to the Northern Virginia Science Center and Danville Science Center. You’ll also assist the agency with state technology compliance efforts in accordance with Virginia Information Technologies Agency (VITA) standards. If you’re energized by technology, teamwork, and making a real impact every day, we’d love to meet you. Interested candidates must apply at https://jobs.virginia.gov /.

Requirements

Demonstrated experience diagnosing and resolving desktop hardware, software, peripheral, network, and connectivity issues
Installing, configuring, and maintaining printers and related devices
Supporting Windows, Linux with a particular emphasis on macOS, and mobile operating systems, with particular emphasis on macOS
Working knowledge of networking fundamentals, including LAN/WAN, wireless infrastructure, VLANs, and basic network troubleshooting
Experience supporting technology and AV systems, including installation, maintenance, troubleshooting, documentation, and decommissioning
Ability to research and implement technology solutions
Ability to provide timely customer support
Ability to effectively troubleshoot remotely
Ability to travel to the Northern Virginia Science Center as needed for on-site support
Demonstrated ability to collaborate with IT teams
Demonstrated ability to support AV needs for meetings and events
Demonstrated ability to maintain thorough technical documentation

Nice To Haves

Experience with cross-training and collaborating with department members to support consistent, high-quality service across all locations

Responsibilities

Troubleshooting technology at a colleague’s desk
Supporting audiovisual systems
Developing creative solutions that keep workflows moving smoothly
Assisting the agency with state technology compliance efforts in accordance with Virginia Information Technologies Agency (VITA) standards
Diagnosing and resolving desktop hardware, software, peripheral, network, and connectivity issues
Installing, configuring, and maintaining printers and related devices
Supporting Windows, Linux with a particular emphasis on macOS, and mobile operating systems, with particular emphasis on macOS
Supporting technology and AV systems, including installation, maintenance, troubleshooting, documentation, and decommissioning
Researching and implementing technology solutions
Providing timely customer support
Effectively troubleshooting remotely
Traveling to the Northern Virginia Science Center as needed for on-site support
Collaborating with IT teams
Supporting AV needs for meetings and events
Maintaining thorough technical documentation
Cross-training and collaborating with department members to support consistent, high-quality service across all locations